Avaya Jobs in Worcester
1 - 7 of 7
Search results - Avaya Jobs in Worcester
Norwegian Cruise Line Holdings Ltd.-Birmingham, 26 mi from Worcester
WFM and approve/deny exceptions.
• Monitor call queues in Avaya CMS, Intraday, and Agent Adherence to schedules in NICE WFM, logging offline activities and exceptions on agent schedules.
• Maintain new and existing agents in WFM system and manage...
mindmatch.ai -
Coventry, 31 mi from Worcester
including the Microsoft stack, Active Directory, Citrix, Windows desktop, Apple mobile devices, Avaya Telephony, etc
Demonstrable experience using service management toolsets
Experience of diagnosis and rectification of faults
Desirable skills
ITIL...
cv-library.co.uk -
Norwegian Cruise Line Holdings Ltd.-Birmingham, 26 mi from Worcester
of working within the travel/cruise industry and/or within a Contact Centre environment is desirable
• Experience working in a Live Chat/Web Chat environment
COMPETENCIES/SKILLS
• Knowledge of typical Contact Centre systems, Salesforce, CRM, Avaya, NICE WFM...
mindmatch.ai -
Woodstock, 43 mi from Worcester
Excellent spoken and written English
• Windows 10, Word, Excel
• Understanding of Desktops/Laptops/Mobile hardware
Desirable skills:
• MS Office 365
• Apple mobile device support
• IP Telephony (Avaya or iPECS)
• Audio and Video support – MS Teams...
cv-library.co.uk -
Norwegian Cruise Line Holdings Ltd.-England
of working within the travel/cruise industry and/or within a Contact Centre environment is desirable
• Experience working in a Live Chat/Web Chat environment
COMPETENCIES/SKILLS
• Knowledge of typical Contact Centre systems, Salesforce, CRM, Avaya, NICE WFM...
England
experience with contact centre platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect.
Strong understanding of cloud computing platforms (e.g., AWS, Azure, Google Cloud) and cloud-based contact centre solutions.
Proficiency in system integration...
cv-library.co.uk -
Norwegian Cruise Line Holdings Ltd.-England
environment is desirableExperience working in a Live Chat/Web Chat environmentCOMPETENCIES/SKILLSKnowledge of typical Contact Centre systems, Salesforce, CRM, Avaya, NICE WFM, booking systemsYou will be a confident, outgoing and flexible individual...
Don’t miss out on new job vacancies!
Create a job alert for: Avaya, Worcester
It's free, and you can cancel email updates at any time