Business Intelligence Support Analyst

Support the analysis and reporting of all data systems that underpin the PCL service Assist the Head of Business Intelligence in producing high-quality reports on business performance and analysis Support reporting requirements for NHS England and other relevant organisations such as the ICBs service providers etc Ensure all reporting systems are efficient fit for purpose and recommend improvements where necessary Work as a key member of the Business Intelligence and Enabling Service team, supporting with business intelligence service improvements ensuring effective communication and stakeholder engagement both internally and externally Understand your role within safeguarding procedures that operate within the service Dashboard management.

Ensure dashboard refreshes regularly and escalate failure if required. To be responsible for communicating out to the organisation to let them know that dashboards are available and ready to use Work closely with cross-functional teams to understand data requirements and provide effective solutions Assist in gathering and consolidating data from multiple sources to support informed decision-making Ensure the accurate and timely completion of both regular and ad-hoc reports Support the development, implementation and refinement of business intelligence policies and procedures Foster a customer-centric approach driving service improvements and promoting business growth To support the BI Team in all matters relating internal and external routine submissions and reports To act as an Analyst in the area designated to the post holder, ensuring that you maintain a basic understanding of the business processes performance analysis and information reporting requirements Support the interpretation of complex quantitative and qualitative data and information from multiple sources taking account of confidentiality and the limitations of the data used To investigate data anomalies identified before analyses instigating corrective action as required Support benchmarking analyses to support continuous improvement in the efficiency of clinical services Take lead on a small area of work e.g. a Service Request with the support and guidance of a senior member of the team.

Building relationships, knowledge and responsibility of this service area across the organisation Support external data flows as required ensuring timely accurate documented data flows are established and maintained To work within the teams, sign off and assurance mechanism, such as updated the mandatory return submission log and ensure authorisation when required for data which is to be sent external to the organisation Support the use of automated tools and technologies wherever possible when creating reports with a view to self-service reporting by the customer Take responsibility for ensuring all mandatory training is up to date To ensure all processes are appropriately documented and stored in the designated area, to enable others to cross cover when necessary Able to work autonomously and under pressure to meet strict deadlines Aware of own limitations and seeks appropriate support to manage frequent fluctuation and conflicting demands Post holder will be flexible and able to prioritise workload in order to meet deadlines, be able to negotiation deadlines as and when required to manage competing priorities To support improvements in the Trusts data quality and where necessary the Data Quality team including the completion of Data Quality Assurance reviews on key metrics Responsible for the safe use of office equipment, submitting own travel expenses Key Working Relationships To effectively carry out the role the business intelligence support analyst will need to establish and maintain a network of positive working relationships across a wide range of organisations Contacts with NHS bodies such as ICB Health Care Providers and NHS England Contacts with partner agencies such as Local Authorities Contacts with commercial organisations such as product and service suppliers The Business Intelligence Support Analyst will also need to establish and maintain productive working relationships with all PCL colleagues