Quality Improvement Lead

Job overview

The Quality Improvement Lead will play a key role in coaching individuals and teams to embed continuous improvement in their daily work, empowering staff to make daily improvements by providing the training, tools, skills and support to make change happen and to make it sustainable.

The post-holder will take a lead on the deployment of specific elements of our improvement plans. They will be agents for change and provide expert technical application of improvement methods to support the delivery of priority improvement and transformation programmes.

Main duties of the job

The Quality Improvement Lead will play a key role in four main areas of support that the Improvement Team provides:

• · Coaching individuals and teams to embed continuous improvement in their daily work
• Provide leadership, facilitation and specialist support to front line teams and leaders to help embed the KRFT Improvement System
• · Providing expert support for priority improvement programmes that may span multiple service areas or organisations
• · Supporting the further development and implementation of our quality improvement strategy.

Working for our organisation

Development and staff wellbeing

Whether you’re just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.

To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.

We also take every opportunity to thank and recognise the work our teams do, through weekly ‘shoutouts’ and patient feedback, monthly and annual awards.

Wherever you work across our organisation, we look forward to welcoming you.

At KRFT we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

Detailed job description and main responsibilities

KEY RESPONSIBILITIES/OUTCOMES:

1. Contribute to the ongoing development of our QI capability development programme – designing training presentations, workshop activities and coaching programmes
2. Lead group training in QI methods for staff at all levels of the organisations, providing facilitation for both face-to-face and virtual workshops
3. Build improvement capability through individual and team mentoring, coaching and development sessions.

1. Act as the QI Lead for priority improvement initiatives including transformational improvement programmes and cross Trust quality priorities.
2. Provide leadership, facilitation and specialist support to teams undertaking improvement projects, using the KRFT Improvement Journey to maximise motivation, engagement, impact and learning.
3. Devise and implement methods for collecting, analysing and translating complex data into reports and presentations that meet the specification of the end user/client.
4. Use data to present evidence and make informed recommendations for improvement to a range of audiences including clinical staff, managers, directors, partner organisations and service users. Use data-driven presentations to provide insight and evaluate improvement initiatives.

1. Provide leadership, facilitation and specialist support to front line teams and leaders to help implement The KRFT Improvement System
2. Help teams to develop Key Performance Indicators (KPIs) and visual management systems to support operational delivery and continuous improvement
3. Coach leaders and teams to engage front line staff in identifying and delivering improvements and team leads to use their performance data to identify priority improvements.
4. Develop and maintain key relationships with clinical and operational leads in designated services, acting as a trusted advisor in relation to continuous improvement systems
5. Act as the QI Business Partner to an allocated part of the Trust, meeting with key leaders to report activity and plan how they can embed improvement into their services.

1. Contribute to and take a lead on specific aspects of the ongoing development of our knowledge base and our approach to quality improvement at KRFT.
2. Work effectively as part of a team to facilitate the achievement of the Improvement team and Trust vision, mission and objectives.
3. Work collaboratively across the directorate portfolio when other programmes or projects are in a resource intensive period; providing a flexible support as required.
4. Responsible for the management of staff allocated to work on particular initiatives; providing direction, mentoring and support and ensuring that all staff have the necessary skills and experience.
5. Contribute to the improvement team’s own performance management system, including the development and use of visual Key Performance Indicators (KPIs), actively contributing to performance review and team problem solving.

1. Identify, engage and work with all relevant stakeholders to build a platform for service change and to inform improvement strategies.
2. Mediate and advise in areas where there are differences of clinical and professional opinion to encourage collaborative working.
3. Work with staff, service users and the public to listen to concerns, complaints and experiences and support them to work with appropriate staff to identify and implement improvements.
4. Design, facilitate and lead workshops, stakeholder events and project meetings with a wide range of stakeholders
5. Manage, motivate, and influence multiple stakeholders to support them to identify, define and engage with improvement priorities.
6. Proactively manage client relationships; maintaining the integrity of any contract that exists between the improvement team and the client or their sponsors.
7. Identify opportunities to promote improvement achievements and share learning at a local, regional or national level.

1. Manage any delegated budget in relation to projects.
2. Proactively manage the resources assigned to a project and escalate any resource issues in a timely manner.
3. Develop and maintain a view of planned and actual resource usage for assigned improvement initiatives.
4. Lead and influence opinions in order to launch and sustain change initiatives; this will include influencing how resources (e.g. budgets, staff) are allocated across the organisations and recommending areas for investment or savings in line with business planning and strategy
5. Lead by example in the promotion of value-adding services, the efficient use of resources, and the identification of potential cost improvements

1. Identify own training and development needs and undertake appropriate training/education as required.
2. Participate in an annual individual performance review process where objectives will be agreed, performance monitored and personal development needs discussed.
3. To attend all statutory and mandatory training as and when required to do so.
4. Act responsibly in respect of colleague’s health, safety and welfare following safe work practices and complying with the Trust’s Health and Safety Policies.
5. Adhere to all Trust Policies as applicable.

Person specification

Essential and desirable

• Evidence of significant continuing professional development in quality improvement
• Experience of leading on change projects, including the planning, delivery and evaluation of improvement.
• Experience of providing specialist quality improvement and change management advice to a range of professionals and in various environments.
• Experience of developing training materials, delivering training and facilitating workshops and events
• Experience of coaching individuals and teams for improvement

• Formal quality improvement qualification (e.g. Lean green belt certification, IHI Improvement Coach)
• Advanced technical skills in specific analytical or quality improvement methods

Essential

• Ability to confidently facilitate workshops and present effectively to large groups including senior staff and external stakeholders