[ref. x98299300] View Jobs Description

Hours of Work: Full time (34.75 hours per week)

PLEASE NOTE: WE ARE ONLY ACCEPTING CV's IF ACCOMPANIED BY A COVER LETTER OUTLINING HOW YOU MEET ALL OF THE ESSENTIAL CRITERIA. IF YOU ONLY SEND A CV, IT WILL AUTOMATICALLY BE DISCOUNTED

1. manage the triage of IT issues raised through the Helpdesk ticketing system and ensure that they are resolved in a timely manner.
2. work alongside the Network Administrator to support the network routing, switching, security, server management and server infrastructure.
3. be responsible for managing small and medium scale IT projects as determined by the Director of IT.
4. be mobile and will require visits to the 15 separate sites across Wales.
5. provide cover and support to more complex Tier 3 (Network Administrator) tasks.
6. be responsible for the application training of users and the appropriate recycling of redundant equipment.

We have an exciting opportunity for an IT Helpdesk Team Leader to deliver effective management of the IT Helpdesk Team.

This covers network support, software provision, hardware maintenance and replacement, telephony, photocopying, and mobile device support.

• Fully conversant with Microsoft Office 365.
• Excellent knowledge and understanding of Share Point.
• Ability to diagnose and resolve complex technical issues.
• Ability to inspire, motivate, and guide a team effectively.
• Experience interacting with users or clients to understand their needs and provide solutions.
• Strong understanding of hardware, software, networking, and IT systems.
• Clear and effective communication with team members and users.
• Developing and maintaining efficient workflows and procedures.
• Knowledge of helpdesk and ticketing systems.
• Understanding of operating systems (Windows, mac OS, Linux), network protocols, and hardware components.
• Knowledge of IT security principles and practices to ensure data protection and compliance.
• Previous experience in helpdesk or technical support roles, ideally with exposure to different levels of technical issues.
• Experience in developing and refining processes to improve efficiency and service quality.
• Willingness to work outside conventional hours when necessary.
• An empathy with the mission and ministry of the Church in Wales

*How to apply*

If you would like an informal chat about the role, please contact us.

Experience:

• IT heldesk: 5 years (required)

Work authorisation:

• United Kingdom (required)

Application deadline: 20/09/2024