General Manager

About Our Client

A leader in their field

Job Description

• Identify recruitment needs and take an active role in search and selection activities and the appointment of team members.
• Ensure every new team member has an inspiring and informative induction, with clear expectations and sufficient training.
• Deliver ongoing training and development plans for all team members.
• Conduct team reviews during probationary periods and performance reviews for improvement and development.
• Support and guide team members, build effective team relationships, and set clear goals and targets, with regular reviews.
• Motivate staff and maintain a positive work environment, deliver excellent guest service and maintain a high standard of guest profile and atmosphere management at all times.
• Champion a working environment that supports staff wellbeing and promotes a positive working environment.

• Manage service and brand standards across the venue.
• Manage customer enquiries and complaints while delivering superior guest satisfaction.
• Oversee food and beverage operations and quality within budget and to the highest standards.
• Support the development of food and drinks menus across venue.

• Organize and supervise work tasks while ensuring adequate shift cover and staff availability.
• Coordinate the work of the team to ensure that team goals are achieved.
• Estimate consumption, forecast requirements, and maintain inventory levels for bar and restaurant areas.
• Manage 3rd party and internal stock levels and orders.
• Control costs and minimize waste.
• Communicate effectively with the team, through regular meetings and daily briefings.
• Hold regular briefings and meetings with all head of departments to create initiatives to grow the business.
• Ensure all team communication is positive, consistent, and up to date.
• Ensure there is a clear handover process in place daily for all manager changeovers.
• Take full responsibility for the set-up, and effective operation of the business always, including the security and safety of your team and guests.
• Monitor operations and initiate corrective actions.

• Deliver departmental targets on revenue, margin, service and compliance.
• Implement company policies and procedures that optimize performance.
• Ensure compliance with licensing, hygiene and health and safety legislation.
• Manage data collection for the updating of metrics to support performance reports to line Manager.
• Provide regular reports and analysis on departmental performance.
• Ensure that all management, operational, financial and payroll duties are completed accurately, on time and in accordance with the company policies and procedures.
• Manage all business administration within your team to ensure its completed timely, sticking to timelines agreed upon with your line manager.
• Carry out any duties or tasks as instructed by the company or your ops manager.

The Successful Applicant

• Strong knowledge of front and back of house operations including food, beverages, staff supervision, inventory, and food safety.
• Extensive food and wine knowledge.
• Strong understanding of cost and labour systems that lead to venue profitability.
• Comfortable working with budgets, payroll, revenue, and forecasting.
• Computer literacy and familiarity with hospitality management software.
• Strong leadership, motivational and people skills.
• Good financial management skills.
• Critical thinker and problem-solving skills.
• Team player.
• Good time-management skills.
• Great interpersonal and communication skills

What's on Offer

The working pattern is 45 hours per week, 5 days out of 7 flexed as appropriate to meet the needs of the business but also needs to be available in case of an emergency at the building.