Junior IT Support Technician
Junior IT Support Technician
Contract Type: Full-time / Permanent
At Partou, childcare isn't just a job - it's a mission to shape a brighter future. Supporting our nurseries and teams with the technology they need is a vital part of this mission, and we're looking for a Junior IT Support Technician to join us.
This is your chance to grow your technical skills while making a real difference in how we provide outstanding care to children and families across the UK.
As Junior IT Support Technician, you'll be the go-to for first-line IT support, helping resolve technical issues and ensuring everything runs smoothly behind the scenes. You'll work closely with our IT team to make sure our nurseries and offices have the tools they need to thrive.
What You'll Do- Respond quickly to IT support tickets using phone, email, and remote tools.
- Troubleshoot IT issues, including resetting passwords, fixing connectivity problems, and supporting software users.
- Set up and maintain IT equipment like laptops, printers, and other devices.
- Help manage hardware setups to ensure everything is ready with the right software and configurations.
- Keep accurate records of support requests and solutions.
- Learn and apply IT policies, including data protection and confidentiality.
- Assist with IT projects and contribute to process improvements.
By contributing to team initiatives and collaborating effectively, you'll help improve processes and ensure our systems run smoothly.
What You'll Bring- Basic understanding of Windows operating systems and Microsoft Office.
- Familiarity with networking fundamentals and Wi-Fi troubleshooting.
- Great problem-solving skills and a willingness to learn.
- Clear communication, with the ability to explain technical issues to non-technical users.
- A team-focused, proactive attitude with strong attention to detail.
- Ideally, 1+ years of experience in IT support or a completed IT apprenticeship.
Why Join Us?
Partou is on an exciting journey of growth and transformation, and we want you to be part of it. We'll support your development, provide opportunities to grow your career, and give you the tools to succeed in a collaborative, dynamic environment.
If you're ready to take the next step in your IT career, we'd love to hear from you. Apply today!
NCS
This role is subject to an enhanced DBS check
We are committed to equal opportunities and welcome applications from all sections of the community
Partou is proud be a part of the National Partnership in Early Learning and Childcare (NPELC) - a group of 10 of the largest childcare providers across England. Together, we operate over 1,300 childcare settings, employ more than 38,000 people, and take care of over 160,000 children.