Facilities/Customer Service Officer- London

Facilities/Customer Service Officer needed in Central London starting asap. This role pays £14 per hour. This role is ongoing. The hours are 10am-6.30pm (Monday- Friday).

• Open / Close the building and maintain security levels (building sweeps for people on site when closing etc)
• Management of reception desk and cover reception as part of a rota (to include weekends and evenings)
• Monitor and maintain a high standard of health and safety by undertaking regular building checks and resolving or reporting any issues that arise
• Maintain a high standard of service to the building users by proactively identifying areas requiring maintenance
• Provide an excellent level of customer service at all times, including handling ad hoc enquiries from building users and other customers in a professional and courteous manner, either resolving or referring on to others as appropriate
• Manage sufficient material stock levels in support of course demand
• Receive, document and dispatch goods and services including post
• Daily completion of documented room checks to ensure all equipment works, nothing is missing, classes are clean and in the correct configuration, and there are no broken or damaged tables/chairs
• Daily completion of documented building checks
• Act as the first point of contact for facilities/building issues (building management, landlord and contractors)
• Manage the Facilities Maintenance portal (log new reactive tasks, review jobs raised, monitor job progress)
• Carry out basic PPM checks: fire alarm tests, fire extinguisher, lightning, fire doors etc.
• Act as Health & Safety contact, First Aider and Fire / Chief Fire Marshal
• Overseeing annual H&S & Fire audits and assist with Fire Drills and any other H&S-related matters; regular first aid box checks, defibrillator checks, site inductions
• Management of personal emergency evacuation procedures (PEEP)
• Provide a first-line response to classroom IT queries and troubleshooting issues and log issues with IT service desk
• Manage and invigilate on-site Computer based assessments (CBA); schedule and facilitate
• Be flexible and willing to work out of normal hours to deal with any ad hoc issues that arise and deal with them appropriately. Be prepared to provide holiday/sickness cover when required. This may include a change of timing or work location.

• Demonstrable record of providing assistance within a facilities, property or retail environment
• Ability to take ownership of issues and associated responsibility for completing a task
• Well-organised with attention to detail and self-disciplined with the ability to prioritise under pressure
• Ability to work within a team environment as well as independently
• Great time management skills
• Ability to build and maintain strong stakeholder relationships
• Excellent oral and/or written communication skills, giving the post-holder the ability to deal confidentially with a range of people at all levels
• Experience working with IT systems and able to troubleshoot basic IT issues
• Competence in using standard IT programmes, e.g. Microsoft Word, Excel, and PowerPoint