EUC Desktop engineer
NHS Jobs Amersham
Responsibilities Drive high levels of customer service and satisfaction. Manage Incidents and Service Requests assigned via the Service Desk toolset, ensuring SLA and KPI compliance. Provide effective Problem management through trend analysis and investigation.
Provide remote and hands-on support for all end user computing software and devices deployed by the Trust. Ensure excellent verbal and written communications are applied at all times. Build, install, troubleshoot and repair software and hardware issues related to desktop/laptop and mobile devices.
Provide technical support for the Trusts healthcare applications. Ensure appropriate and up-to-date documentation is maintained at all times. Adhere to the Trusts internal processes and procedures. Flexibility to travel and move equipment between the Trusts sites.
Complete desk and equipment moves. Assist colleagues and drive positive team work. Assist and mentor Service Desk colleagues. Identify areas of improvement. Act as resource for Projects when required including out of hours support. Action and complete any other tasks assigned by your manager.
To be part of the department on-call rota where appropriate to provide out of hours support for key systems and infrastructure To be available to support emergency planning, disaster recovery and business continuity processes Patching network points/Assist network team when required Required Competencies Flexible, motivated and positive can-do attitude.
Ability to effectively communicate technical issues to non-technical end users. Strong written and verbal communication skills. Strong customer service mentality. Valid driving license. Flexibility to travel between Trust sites. Ability to follow process documentation and update where necessary.
Ability to learn and adapt to new technologies and processes. Experience of Mobile Device Management solutions. Office 365 Essential Technical Skills Advanced knowledge of Windows deployment, administration and troubleshooting Support and troubleshooting of desktop/laptop hardware and peripheral devices (inc.
printers). Experience of working in an ITIL based environment. Experience of ITSM/Service Desk Tools. Experience with image and software deployment tool. Knowledge of LAN fundamentals. Working knowledge of Active Directory. Support and troubleshooting of Microsoft Office 365 (inc.
Provide remote and hands-on support for all end user computing software and devices deployed by the Trust. Ensure excellent verbal and written communications are applied at all times. Build, install, troubleshoot and repair software and hardware issues related to desktop/laptop and mobile devices.
Provide technical support for the Trusts healthcare applications. Ensure appropriate and up-to-date documentation is maintained at all times. Adhere to the Trusts internal processes and procedures. Flexibility to travel and move equipment between the Trusts sites.
Complete desk and equipment moves. Assist colleagues and drive positive team work. Assist and mentor Service Desk colleagues. Identify areas of improvement. Act as resource for Projects when required including out of hours support. Action and complete any other tasks assigned by your manager.
To be part of the department on-call rota where appropriate to provide out of hours support for key systems and infrastructure To be available to support emergency planning, disaster recovery and business continuity processes Patching network points/Assist network team when required Required Competencies Flexible, motivated and positive can-do attitude.
Ability to effectively communicate technical issues to non-technical end users. Strong written and verbal communication skills. Strong customer service mentality. Valid driving license. Flexibility to travel between Trust sites. Ability to follow process documentation and update where necessary.
Ability to learn and adapt to new technologies and processes. Experience of Mobile Device Management solutions. Office 365 Essential Technical Skills Advanced knowledge of Windows deployment, administration and troubleshooting Support and troubleshooting of desktop/laptop hardware and peripheral devices (inc.
printers). Experience of working in an ITIL based environment. Experience of ITSM/Service Desk Tools. Experience with image and software deployment tool. Knowledge of LAN fundamentals. Working knowledge of Active Directory. Support and troubleshooting of Microsoft Office 365 (inc.
Outlook) and above. Desirable Technical Skills Microsoft SCCM and Intune ITIL Foundation Qualification Experience of Service Now Experience of working in the NHS or other public services.
Buckinghamshire Healthcare NHS TrustAmersham
We pride ourselves in being a great place to work – and invite you to join our BHT family.
Job overview
The EUC Desktop Engineer role reports to the EUC Desktop Manager and is responsible for providing proximity-based support for the Buckinghamshire...
Buckinghamshire Healthcare TrustAmersham
The EUC Desktop Engineer role reports to the EUC Desktop Manager and is responsible for providing proximity-based support for the Buckinghamshire Healthcare NHS Trust end user computing estate. A motivated and dynamic individual is required to join...
NHS South, Central and West Commissioning Support UnitReading, 22 mi from Amersham
are committed to listening, learning and improving on our approach to ensure these principles remain at our heart, helping us all to thrive.
Job overview
We have an exciting opportunity for a full-time, permanent, Desktop Engineer to join our team within...