Telesales Team Manager (Energy/Utilities)

If you have proven experience in B2B telesales management, strong interpersonal skills and the ability to inspire and lead a high-performing team in a fast-paced setting - APPLY TODAY!!

Key responsibilities:

• Inspire and motivate the team, using your expertise to help them achieve their full potential.
• Ensure the day is structured efficiently with a focus on meeting daily sales targets
• Provide hands-on support to the agents by identifying trends in their performance
• Oversee the employee life cycle from recruitment to onboarding and offboarding
• Work with Quality Control and L&D to schedule coaching and training sessions.
• Ensure that the team are maximising call time and achieving their KPIs and sales targets.
• Oversee performance management, conduct 1:1 meeting, provide coaching and mentoring
• Drive engagement and promote sales incentives for the team
• Achieve the financial goals of the business and maintain high standards of customer care
• Provide quality data and reporting to enhance key sales insights and drive results

Skills and experience required:

• Previous Management experience in B2B telesales, preferably in the energy sector.
• Excellent interpersonal skills with the ability to motivate, coach and lead a dynamic sales team
• Skilled at transforming data and information into insights that inform decision-making
• A strong influencer and leader that listens to understand and coach and advise the team
• Ability to build collaborative working relationships with your team and colleagues
• Commercially focused capable of making quick decisions using knowledge and judgment.

Salary: £40k -£45K DOE + Uncapped Commission (OTE £60K -65K)

Benefits: 33 days hols (inc bank holidays) + buys and sell holidays + Birthday leave + Pension +Life Ass + Daily Incentives and Bonuses + City Centre Location