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Spire Cheshire Hospital is currently looking for an experienced Administrator to join their team on a full-time and permanent basis.
At Spire Cheshire Hospital, we provide high-quality treatments for our patients and are extremely proud to be rated as Outstanding by the Care Quality Commission (CQC) for our private hospital care. You can get fast access to expert healthcare, from consultations and diagnosis to treatment and aftercare.
Contract type : Permanent, Part-timeWorking hours : Monday-Friday, varied shifts between 8 am and 6 pm
As Pre-Assessment Administrator, you will be delivering a high quality patient experience to the private enquiry process, demonstrating Spire behaviours across each transaction.You will communicate effectively, positively and professionally with our prospects and customers to help them make an informed decision about having a clinical consultation with a view to having a procedure at our hospital.
Duties and responsibilities (not limited):
- Ensure the provision and maintenance of an efficient patient administration service within the hospital
- Provide information to patients, consultants and other relevant departments in a timely and courteous manner
- Effectively manage a range of prospect and customer contacts; capturing enquirers details, providing
- Provide and maintain an efficient bookings system for pre assessment patient appointments
- Provide advice on medical coding to ensure that the hospital and consultants charge within relevant
- Process patient admission letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
Who we're looking for:
- High standard of secondary education with demonstrable literacy and numeracy skills
- Track record of successful delivery in a similar role, in an office and / or customer service environment
- Working knowledge of SAP or a similar patient booking system is desired
- Excellent interpersonal and communication skills
- Ability to build and maintain effective working relationships, both internally and externally
- Strong focus on delivering and meeting customer expectations
- Confident telephone manner with the ability to communicate with a wide range of customers at all levels
- IT literate and a competent user of the MS Office suite of products
Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Private medical insurance
- Life assurance
- Free Car park
- Free DBS
- Free Uniform
We commit to our employee’s well-being through work life balance, on-going development, support and reward.
Our ValuesWe are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
For us, it's more than just treating patients; it's about looking after people.Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.