Clinical Operational Manager | Central London Community Healthcare NHS Trust

• You will be operationally responsible for the Walk-In Centre portfolio, as well as providing service -wide leadership on specific issues.
• You will therefore have well-honed performance management skills coupled with an understanding and appreciation of same day emergency care clinical pathways.
• You will also head up a range of service development initiatives directly as well as working with and through your teams, colleagues, and peers to deliver service improvement projects.
• You will operationally manage the three Walk-In Centres which see both adults and paediatrics for minor illnesses and injuries and is a vital part of the northwest London same day emergency care provision supporting local Emergency Departments and Primary Care.

The 3 Inner Northwest Division Bases:

• St Charles Centre for Health & Wellbeing, W10 6DZ
• Parsons Green Health Centre, SW6 4UL
• Soho Centre for Health and Care, W1D 3HZ
• Responsible for day-to-day management, quality and risk and performance of the service delivery.
• To support the Head of Service in delivering high quality care that delivers best value and to monitor and evaluate the quality-of-care provision, identify and promote areas for service development in accordance with Trust service and team requirements
• Provide clear and consistent leadership to the professional and direct care/rehabilitation assistant/technician staff within the department/unit and be responsible for the continuous management of services.
• Take lead responsibility for ensuring that patient experience of the service are positive and for monitoring and leading improvements in conjunction with annual patient surveys, FFT, and Quality Assurance Framework for community services.
• Lead Quality and risk management for designated area and investigate when necessary incidents to identify avoidable/non avoidable harm and be responsible for corrective actions reporting to and working with senior and corporate teams in the pursuit of harm free care.
• Provide visible accessible and authoritative presence in clinical settings and patient residential environments to whom patients and families can turn for assistance advice and support.
• Give information and share learning as required, including notification of incidents and accidents to staff, patients and visitors.

Just as we care about our patients’ wellbeing, we care about yours!

• A comprehensive induction into the community service followed by a local induction to introduce you to the role
• Car lease scheme *T&C’s apply
• Flexible working options
• Annual travel card loan
• Training, support and development in your career

To have a full look at our benefits and what it’s like working for us please go here:https://www.clch.nhs.uk/job/pay-and-benefits

Please refer to Job description and person Specification for outline of skills, knowledge and experience required.

This advert closes on Monday 28 Oct 2024