NHS - Receptionist/Administrator
Job overview
Do you have good communication and administrative skills and are used to dealing with work of a confidential nature with knowledge of Microsoft Word, Outlook and Excel packages, customer service and a Diploma/NVQ Level 2 qualification or equivalent?
An opportunity has arisen to join the Child & Adolescent Mental Health Services (CAMHS) team in Lincoln at The Horizon Centre.
CAMHS sits within the Specialist Services Division of the Trust and is delivered from four community-based hubs and attached satellite clinics. We offer staff regular management supervision, an annual appraisal and other support will be provided, including additional training to support this role if required.
You will support in providing a high standard, comprehensive, professional, and confidential administration service to deliver high quality patient centred care.
The main responsibilities of the role will be supporting the Core CAMHS admin team and covering our busy reception area.
Previous Administrative / reception experience is essential.
The post is 22.5 hours per week to be worked over 3 days on a Wednesday, Thursday & Friday. Flexible working is also required around sickness and holiday. Also, in times of need, cover may also be required at our bases across the county or to help support with the team’s late night opening until 20:00 on a Wednesday.Please note this is a fixed term post until December 2025.
Contact Sue Robinson 01522 535189 for further details.
Main duties of the job
Main responsibilities include typing of letters and reports, helping with processing referrals coming into the service, inputting, and checking data on our clinical system (RiO), answering emails, scanning, photocopying and any other administrative duties.
It is also important that you are an organised efficient team player who uses initiative and is able to prioritise workload under supervision. Being able to work under pressure to face the unique challenges of working in a Mental Health Service is really important.
Working for our organisation
Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.
You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of ‘outstanding’ for well-led and ‘good’ overall.In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We’re really proud of this!
We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.
Whether you’re taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire has a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life.Visit beinlincolnshire.com to find out more.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for complete details regarding this post.
When completing your application, please demonstrate how you meet the role criteria.
We can also offer you many staff benefits to help support you which include:
- Early access to Psychological Therapies and Physiotherapy
- Competitive annual leave allowance
- Car leasing scheme
- NHS pension scheme
- Free eye tests
- Money saving options through our salary sacrifice scheme
- Discounts on major high street retailers and restaurants
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Person specification
Qualifications
Essential criteria- Good standard of education, including English
- NVQ level 2 or equivalent Qualification and or experience
Experience
Essential criteria- General office experience
- Competent use of Microsoft Word and Excel
- Letter formatting and typing letters
- Data inputting
- Outlook and diary management
- Customer service
- Photocopying
- Microsoft Power point and Publisher
- Managing other people’s diaries
- Reception
- Managing Office Post
- Use of clinical systems particularly Rio
- Petty cash and office finance
Skills
Essential criteria- Microsoft Office including Word and Excel
- Typing to a good standard
- General office skills inc. Letter formatting
- Excellent communication skills
- Dealing with difficult conversations and maintaining a professional telephone manner
- Ability to work in a team and take direction from multiple sources
- Ability to manage own time
- Customer service skills
- Use of telephone switchboard
- Big Hand Dictation
- Clinical system skills