Facilties Helpdesk Advisor

• Industry: Facilities Management
• Location: Manchester/Deansgate
• Hourly Rate: £12.85
• Hours: Monday to Friday, 8am - 5pm
• Remote Work: Work From Home on Fridays
• Type: Temp - perm opportunity

Are you an organised and customer-focused individual looking for an exciting opportunity in a fast-paced environment? We are seeking a Helpdesk Advisor to join a Facilities Management team in Manchester. If you are a good 'all-rounder', with Customer Service/Helpdesk experience, then this is a great opportunity for you!

• Manage multiple inboxes and respond to customer enquiries via email and phone
• Handle high volumes of emails and calls
• Support reactive works and pre-planned maintenance tasks
• Prioritise and manage tasks efficiently
• Collaborate with team members and other departments
• Maintain accurate records and job status updates

• IT literate
• Strong organisational and multitasking skills
• Excellent customer service with a professional, friendly attitude
• Experience in reactive works and/or pre-planned maintenance (advantageous)
• Facilities management experience (preferred but not essential)
• Ability to work independently and as part of a team
• Proficient in MS Office and office management systems

• Work From Home on Fridays
• Opportunity to transition to a permanent role

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age