Customer Service Administrator

apartmentMichael Page placeLeeds calendar_month 

About Our Client

Our client is a medium-sized organization in the industrial / manufacturing industry, based in Leeds. Renowned for their commitment to delivering high-quality products and services, they are a reputable player in their field.

Job Description
  • Responding to customer enquiries promptly and professionally
  • Processing customer orders and managing customer accounts
  • Maintaining customer records by updating account information
  • Contributing to team efforts by accomplishing related results as needed
  • Working closely with other departments to ensure customer satisfaction
  • Identifying and assessing customers' needs to achieve satisfaction
  • Managing complaints, provide appropriate solutions and alternatives

The Successful Applicant

A successful Customer Service Administrator should have:

  • Proven customer support experience or experience as a client service representative
  • Familiarity with CRM systems and practices
  • Strong Customer Service skills and active listening
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritise, and manage time effectively
What's on Offer
  • An attractive salary range of GBP 23,900 - GBP 24,000 per annum
  • Generous holiday allowance, with 25 days holiday plus bank holidays
  • Birthday Off
  • Free parking
  • Company BBQs and lunches
  • A positive and supportive company culture
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