[ref. z43325220] Pertemps - Fire & Security Service Manager - £55,000 - Essex

Fire & Security Service Manager - £55,000 - Essex

This role combines technical expertise, leadership, and customer service, ensuring compliance, operational efficiency, and customer satisfaction.

About The Role

You will be working directly with the fire / security director and head of services to assist with manager their engineering team.

Salary Package:

• £50,000 - £55,000
• Office Based
• Company Car Allowance
• Employee Assistance Programme
• 40 Hour Week
• Mobile Phone & Laptop
• 25 days Holiday & Bank Holidays

Key Responsibilities:

• Manage day-to-day operations of the fire alarm and security service department.
• Supervise and support field service technicians, ensuring work quality, compliance, and safety standards are met.
• Oversee scheduling, dispatching, and coordination of service calls, inspections, testing, and emergency responses.
• Provide technical guidance and troubleshooting assistance for fire alarm and security systems, including intrusion alarms, CCTV, and access control systems.
• Maintain up-to-date knowledge of NFPA, NEC, IBC, UL, and other relevant codes and standards.
• Interface with customers to resolve issues, review performance, and build long-term relationships.
• Collaborate with sales, project management, and installation teams for smooth transitions between installation and service phases.
• Monitor and manage KPIs, technician productivity, and service ticket resolution times.
• Maintain inventory levels, order parts, and manage tools and equipment for field staff.
• Ensure all documentation, reports, and compliance records are accurate and submitted on time.
• Assist in recruiting, training, and mentoring new team members.

Essential:

• Complete Understanding Of fire & security systems.
• Experience With Managing Engineers

Rgb Network

Email: Zsaeed @Rgb.Co.Uk