Support Team Leader

Role Introduction:

This dynamic and challenging role involves the leadership of one of our Payroll Support Teams. As a Support Team Leader, you will be responsible for your team providing excellent product support to our customers. You will leverage your deep understanding of UK payroll regulations and your strong technical IT skills to support our payroll software users.

What You Will Do:

• Leading a team of skilled Payroll support consultants to deliver excellent customer service
• Identifying key trends and potential anomalies to improve performance
• An escalation point for clients and stakeholders
• Regularly reviewing team performance to ensure adherence to SLAs
• Managing the day-to-day running of the service desk
• Reporting data to the Support Team Manager on a weekly basis
• Provide advanced support for payroll software issues, including troubleshooting and resolving complex technical problems related to UK payroll.
• Handle escalated cases within the SaaS service desk, ensuring timely resolution and maintaining high customer satisfaction.

What You Will Have:

• Experience with handling complaints and communicating with challenging people.
• Exceptional ITService Management skills
• Working knowledge of Windows Infrastructure and Networking
• Understanding of UK payroll regulations and strong technical IT skills
• Excellent written and spoken English, confident telephone manner and well- rounded interpersonal skills

What We Do For You:

• Annual Leave – 25 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
• Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

• Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success

• Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance – Providing you with support and assistance when you need it most
• Discounted Parking - We have partnered with QPark to provide an exclusive discounted rate for OneAdvanced employee's when purchasing a digital season tickets

• Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

• MatchIt! – Fundraise for a cause close to your heart and Advanced will match part of the funding
• Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger

Who We Are:

Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

To learn more about working at OneAdvanced please click here