Catering & Retail Support Assistant
Job overview
An exciting opportunity has arisen to join our busy Facilities Catering Services Team within the Directorate of Facilities and Estates.
You will be responsible to help provide a counter service and provide support and assistance to the regeneration and fresh cooked menu provided by the catering location‘s for service users and staff. This includes helping with the day to day provision of all the catering provided within the location including hospitality, vending and retail and patient feeding.
Working as part of the Catering Team, assisting in all aspects of food preparation, service, wash-up and cleaning duties, to deliver meals to the ward areas and retail outlets as quickly and efficiently as possible to ensure that the quality and temperature of food is not affected in transit and storage.
You will, as part of your role, hygienically clean the kitchen area and its equipment and adhering to all food safety procedures and practice and to provide a high-quality service to all customers using all catering facilities and provide efficient clerical and administrative support.
Main duties of the job- Ensure high standards when working as an individually or as part of the team and be aware of the Trust’s objectives and priorities. The Trust’s success depends on all staff playing an active role to make sure the existing areas of good practices are universally embedded within the organisation
- Understand the Trust’s key priorities and those for your Directorate and Service, Help translate these into key priorities for your workplace
- Understand level 1 Equality and diversity
- Demonstrate courteous behaviour
- To respond with humanity and kindness to every person, by listening attentively and respecting others in conversations
- To administer specified shifts as required
- Promote an effective team ethos
- To provide the highest quality of customer service by listening to and acting on feedback
- Ensure your mandatory and essential staff training is appropriate and up to date
- Fully engage in the Annual Review process
- To work in partnership to achieve the best possible outcomes for our customers.
- Helping and supporting your colleagues so that you work well together to achieve common goals and objectives
- To assist in the induction of new staff and to demonstrate own activities to new employees and students within the work area
- Take part in regularly meetings to achieve the best possible outcomes for our customers
Working for our organisation
The department provides a meal service for approximately 400 patients and caters for up to 1,500 staff and visitors daily over seven days per week including Weekend and Bank holidays.
Detailed job description and main responsibilities
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
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Why work with us
Person specification
Catering
Essential criteria- Education to government policy on literacy & numeracy
- Basic IT Knowledge
- Experience working in the NHS or similar organisation
- Customer service training
- Experience of working within catering/retail service
- Experience with HACCP
You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.
If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.
IMPORTANT INFORMATION- We reserve the right to close vacancies early if we receive a high volume of applications. Therefore, we encourage you to apply promptly.
- Please read the job description carefully and tailor your application to reflect the requirements of the role.
- Applicants who identify in their application form they are a part of the Armed Forces community will be guaranteed an interview, provided they meet the minimum essential criteria outlined in the job description and person specification for the role. Step into Health guidance can be found on our NHS Employers website.
- Correspondence will be sent via Trac, text, and email. Please ensure you check your email and Trac account regularly.
- Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
- If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
- It is your responsibility to ensure the timely receipt of appropriate references.
If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.