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Job Category - Installation Maintenance Repair

We press into the future of fitness to ensure the creation of quality products and programming that meet the needs of an ever-evolving industry.

We explore all opportunities to improve ourselves, our business partners, and our communities. If youre looking for a fulfilling career in helping people, find the best version of themselves, youve come to the right place.

• Service and maintain Core Health and Fitness products at customer locations in assigned region; ensure repairs are carried out following company policies.
• Ensure customer satisfaction by delivering quality and courteous support in a timely manner.
• Ensure all service calls are documented (start to completion) and Service Reports are properly completed and submitted in accordance with established procedures.
• Communicates information regarding product performance and relays field feedback to inside service team.
• Maintain van part stock through regular cycle counts, inventory replacement requests and timely paperwork processing. Return parts with proper documentation and use precautionary procedures to safeguard company parts and equipment.

• Strong organizational, communication, problem solving, and analytical skills.
• Ability to understand technical documentation.
• Possess basic mechanical aptitude.
• Safety is everyone's responsibility. Staff are expected to always act in a safe manner and ensure that those around them do not put themselves or others at risk.
• Clean driving License.
• To liaise with customer site team and advise of repairs and ensure these are signed off.
• Urgent support to Key Account customer Everlast due to the distance, this may require an overnight stay.

• Preferred electrical or mechanical Experience.
• Prior customer interface experience
• Experience with standard trouble shooting and diagnostic methods for electro/mechanical equipment in the field.
• Strong technical skills required.
• PC skills include use of MS -Outlook, MS-Excel and MS-Word use of CRM systems Training provide.

Working Conditions

The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require:

• Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items - The employee is occasionally required to stand, walk, sit, and reach with hands and arms; and stoop, kneel, crouch, or crawl. Requires the ability to move around and maneuver products when necessary. Occasionally lifts and carries items weighing up to 15 pounds
• Walking and Standing - Requires moving around
• Requires corrected vision and hearing to normal range
• Requires working under stressful conditions or working irregular hours

Work Environment

Involves frequent interaction with internal and external customers.

Supervises: Field Service Manager

It does not restrict the tasks that may be assigned nor is it considered a contract of employment overriding at-will employment.