Receptionist/Administrator - Emergency Department

Mid and South Essex NHS Foundation Trust is now one of the largest trusts in the country, serving a population of 1.2 million people comprising acute hospital sites at Broomfield in Chelmsford, Basildon and Southend.

We are a well-led, high-performing and innovative organisation determined to provide the best health care services for our local population and working in the best interests of the people we serve.

Job overview

The Emergency Department at Broomfield Hospital is looking to recruit Receptionists/Administrators to work on the front desk.

This is an opportunity to work in a fast paced environment at the front of patient care, within a busy Emergency Department.

Ideally you will be an enthusiastic, motivated, compassionate and hardworking person to be the face of the Emergency Department and often the first point of contact for patients entering the department.

This position is varied from day to day, the main objective of the role is booking in patients and ambulances on our Lorenzo computer system, answering the telephone, taking down messages accurately and filing notes.

You should display excellent communication and organisational skills, be computer literate and are expected to present a professional image with the ability to inspire confidence in staff, patients and relatives.

Flexible working is available to enable our services to provide care seven days a week, 24 hours a day; therefore a shift pattern to cover a 24hr 7 day a week service is required, which will include bank holidays and night shifts. Shifts are split into earlies, (07:00-14:30, 08:00-16:00) lates (14:30-22-00, 16:00-00:00) and nights (22:00-07:00).

Main duties of the job

Creating patient attendance episodes ensuring all data is entered timely and accurately. Identify/monitor patients in the waiting area in need of immediate treatment/assessment to the nursing staff.

Work using own initiative within departmental protocols. Maintain effective communication with patients and relatives at all times including times of distress.

Working for our organisation

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people. We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.

From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook – if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Detailed job description and main responsibilities

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

Person specification

Qualification

• Good standard of english and maths as per application form

Experience

• Receptionist experience
• Experience of customer care
• Experience working to tight deadlines in a busy environment
• Experience in being a productive member of the team

• Receptionist experience in health care setting

Skills

• Effective communicator
• Good team player

Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold.