[ref. m18015521] Junior Transport Coordinator (Ambulance Dispatch) - NHS
The post holder will be responsible for supporting Transport Coordinators and Operations Manager in the smooth running of the patient transport service.
They will be responsible for dealing with all day
-to-day operational issues and ensuring that processes and policies are adhered to and targets are monitored and achieved.The post holder will be responsible for ensuring that resources and standards allocated to the team are properly and effectively dispatched.
After training and induction, the post holder will be responsible for and take full accountability for transport coordination to ensure that all operational issues are effectively dealt with.
To coordinate transport requests through: Timely arrangement of teams to meet the specific needs of the patient Conducting a thorough risk assessment of each patient Answering client queries in a professional and helpful manner, understanding their needsand the environment within which they are operating Liaising with drivers, ambulance care assistants and registered mental health nurses Using available data to inform decisions and provide information to clients Ensuring the Transport dispatch system is up to date and all fields complete Be conversant with and work to VKLs Policies and Procedures Keenly understanding and being conversant with MHA paperwork required to authorise and enable the conveyance of patients under the MHA 1983
- following training.
To support the effective running of the service through: Undertake weekly vehicle cleanliness audit in accordance with the infection control policy and ambulance re-stock Work on the on-call rota and plan for bank holidays and office closures to support cover.
Working with the Recruitment and Compliance Administrator to ensure all Transport staff have up to date training Providing ad hoc support and training to transport staff who require additional support and guidance on specific aspects of the role Key Relationships Transport coordinating team Operations Manager Drivers and Ambulance Care Assistants Registered Mental Health Nurses Client staff at all levels, specifically ward managers and Approved Mental Health Professionals in planning and controlling patient transport requirements.
VKL recruitment and compliance coordinator External suppliers including garages Duties and Responsibilities Operational Duties Responsible for the organisation and planning of all Monday Friday transport requests within the remit of this role.
Actively support the coordinating team and Operations Manager in monitoring service provision levels to ensure internal and external quality, contractual and other standards are met, and implement action to rectify any deficiencies.Assist and be actively involved in the successful operation and management of the dispatch system to coordinate transport requests.
This will include the input of bookings and allocation/deallocation of work Ensure that low level complaints and any untoward incidents are properly reported and handled in accordance with VKL policy and all current legislation i.e.
health and safety etc.
Control of equipment inventories and equipment/vehicle maintenance programs.
Manage the office and vehicle stock, complete audits and ensure re-ordering in a timely manner To assist in the development of methods to improve efficiency in the planning of patient journeys.
To assist and be actively involved in the successful operation and management for ensuring that the in-house crews and contracted staffs are given an adequate and appropriate workload Ensure that the in-house crews are continually monitored throughout their shifts so that accurate liaison can take place with clients Responsible for carrying out spot checks on drivers to ensure they are completing their task in line with PTS standard operating procedure.
To ensure all ambulances are stocked with the appropriate equipment.
Ensure all vehicle defects are logged on the vehicle defect log First point of contact for all drivers- the lead for drivers in terms of any issues raised and provides necessary support to drivers.
To participate in the on-call rota To support crews as an ambulance crew member, during office hours, if required.
Strategic Responsibilities To work in collaboration with the Operations Manager, in maintaining a high level of morale and staff motivation.To work in collaboration with the compliance team to ensure staff attendance at training Responsible for supporting the Coordinating team in planning and coordination of the service To work in collaboration with the Operations Manager, in all aspects of training for new and current drivers and Ambulance care assistants.
Ensure adequate staff cover at all times by compiling advance work rotas as far as possible and recording these on the dashboard To report performance against Key Performance Indicators and benchmarks of Performance using available data from VKL's dispatch system Support running of a program of bite-size training sessions for staff Manage and support the coordination and minuting of employee team meetings.