Service Support Manager | Imperial College Healthcare NHS Trust - London
Are you passionate about leading high-performing teams in a dynamic clinical environment? Do you excel at driving improvements, enhancing patient experience, and making a tangible impact on healthcare delivery? Join us as a Specialty Support Manager (SSM) for General and Bariatric Surgery, where you’ll oversee daily operations, streamline processes, and contribute to outstanding patient care.
About the Role:
As SSM, you will:
Oversee inpatient, outpatient, and diagnostic services, ensuring efficient resource utilisation and adherence to 18-week pathway targets.
Lead a team of administrative staff, managing training, performance standards, and workforce planning.
Collaborate with consultants, nurses, and multidisciplinary teams to ensure smooth operations and uphold quality standards.
Analyse performance data, proactively addressing capacity issues and adjusting to meet departmental goals.
Handle complex patient queries with professionalism and empathy.
Work with senior management on business planning and implementing innovative solutions to improve outcomes.
What We Offer:
Professional Growth: Access to extensive training and career development in a leading NHS trust.Supportive Team: Collaborate with a forward-thinking, dynamic group that values your contributions.
Meaningful Impact: Shape healthcare delivery while advancing patient-centred care.
- Establishing, maintaining and monitoring excellent office and information systems
- Ensuring quality and customer care standards are met where relevant
- Contribution to positive patient experiences.
- To support the achievement of all key KPI’s for the service.
- To have day-to-day responsibility for the management of 18 week delivery across the specialties in General Surgery (including bariatrics )
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview..
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
This advert closes on Thursday 16 Jan 2025