Customer Service Advisor
Adwick le Street
Dealing with enquiries from Clients and Customers
- Call Handling - Incoming and Outgoing phone calls
- Processing and Management of incoming customer orders & queries
Doncaster
- £26k per annum
- Performance Bonus (Annual)
- Excellent Benefits
My client is an extremely well-established and one of the UK’s largest pharmaceutical wholesalers & distribution business, and we are proud to support in their search for a Customer Service Advisor to support across their large, national distribution operation based within their Doncaster depot.
You will be playing a supportive role for all UK locations, providing a positive, proactive and reactive customer services experience to customers, clients and suppliers. These may consist of NHS hospital & procurement teams, pharmacy staff, manufacturers, distributors, logistics teams etc.where problem solving, query handling alongside data input form the basis of this role.
Monday – Friday08:30 – 17:00
Key Responsibilities:
- Providing excellent customer service to secondary care providers nationwide
- Dealing with enquiries from clients and customers
- Processing and management of incoming customer orders, via email and phone
- Ensuring requests for information, delivery discrepancies and credits are dealt with
- Goods receipt processing, liaising with suppliers re any identified discrepancies
- Working closely with internal procurement teams to ensure continuity of supply
- Generate and proof check Goods received reports
- Proactive account management alongside the Regional Hospital Account Management team to increase customer satisfaction
- Develop and maintain relationships with Hospital procurement Teams, providing daily information on existing orders
- Resolving delivery discrepancies and issuing customer credits and returns and dealing with customer complaints & queries whilst logging these on internal Quality Systems
- Maintain accuracy of all sales order related information within the company systems
- Communication with Procurement, Finance and Operations regarding supply, credit and deliveries
Key Skills:
- Experience working in a customer service led & administrative role.
- Ability to be organised to prioritise workload
- Excellent communication skills
- Strong interpersonal skills, able to organise, administer, plan and prioritise effectively
- Ability to work under pressure and be flexible in their approach
This is a fantastic opportunity to join a very well-established but continually growing business in a key role as part of their growth and will also bring additional opportunities for the right person.
EEDoncaster, 4 mi from Adwick le Street
you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your...
EEDoncaster, 4 mi from Adwick le Street
you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your...
Michael PageLeeds, 22 mi from Adwick le Street
Customer Service Advisor should have:
• A degree or equivalent qualification in a relevant field.
• Proven experience in a similar customer service role.
• Exceptional communication and interpersonal skills.
• Strong leadership abilities...