Administrator/ Receptionist
Overview:
Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.
Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.
We have an exciting opportunity for a Receptionist / Administrator to join our busy Hull Service. Our Administrators here at Change Grow Live play an integral part in supporting the team in our mission, providing administrative and clerical support to our teams enabling them to focus on delivering our services, and ensuring our service users receive the help and support they need to achieve their goals.
Where: HullFull Time Hours: 37.5 per week
Full Time Salary Range: £25,077.00*
- Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.
Responsibilities:
About the role:
- As first point of contact within the service, providing a welcoming reception space and ensure Service Users and other visitors receive a friendly and efficient service and that all calls and visits are dealt with promptly and courteously.
- Contribute to the management of an effective appointments system.
- Contribute to the improvement and upkeep of all client areas, taking responsibility for ensuring the welcome area/client area promotes premises fit for recovery.
- Inputting information onto the CGL Information System as/when required
- Undertake other duties appropriate to the grade of the post, this will include supporting prescribing administration and Single Point of Contact (SPOC) support.
- Covering all CGL Hubs within Hull when cover is required.
- Work flexibly and support the needs of the business, this will include some evening and weekend work.
About you:
- Excellent customer service skills
- Experience of working in a busy environment & multi-tasking
- Knowledge of general office procedures.
- IT literacy including proficiency in word processing and data entry.
- Good interpersonal skills and a willingness to work flexibly as part of a team.
- The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary.
- Solid numeric skills.
- Good organisational skills
- Confident and effective communication skills, both verbally and in writing.
- A professional, empathetic and non-judgmental attitude towards service users.
- The ability to respond flexibly to the demands of the post.
- The ability to work as a member of a team.
What we will give to you:
- 25 days holiday (+ bank holidays) rising by 1 day for each years’ service
- Flexible working arrangements
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities
Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.
Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.
We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
Salary Range (pro rata if part time): CGL SPOT (19) (£25,077.00 - £25,077.00)
ILW / OLW /Fringe: N/A - Outside London Weighting Area
Interview Date: 6/2/2026
Closing Date: 26/1/2026
If you have any questions on this opportunity that you would like to talk through please contact us using the below details:: Calvin Beal | calvin.beal@cgl.org.uk | 07353 006862
: This post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level.