Technical Support Engineer (M/F/D)

We at LAN IT 24 are currently looking for Technical Support Engineer For UK ( London)

Start: ASAP

• Installation of PCs, laptops, printers and other peripherals
• IT user support
• Experience in hardware management
• working with ticket system
• Act as the initial point of contact for all Flexradio product concerns from our customers
• Take ownership of customer issues and see problems through to resolution
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams or manager
• Prioritize workflow and manage multiple open issues at one time
• Provide prompt, accurate, and courteous feedback to customers
• Perform activities to assist the Sales, Sustaining Engineering, and Software Development teams
• Ensure proper recording, categorization, and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of customer-facing knowledge base tech notes and articles
• Meet or exceed established SLAs concerning the severity, time to update, and time to resolution for customer issues.
• Customer-focused with an emphasis on customer advocacy

• B.S. degree or equivalent experience in the following fields: Information Technology, Computer Science preferred.
• Excellent knowledge of Windows Operating systems.
• 3-5 years experience in corporate technical support, IT support, or as a technical support engineer
• Experience supporting and troubleshooting Local Area Network (LAN) infrastructure. Cisco CCNA certification is desired
• Proficient experience with Windows, iOS, and Mac OS environments. CompTIA A+ certification is desired.
• Functional and operational knowledge of the Flexradio hardware and software products
• Strong problem-solving, critical, and lateral-thinking abilities
• Capacity to identify underlying issues and develop targeted solutions
• Excellent English communication skills, both written and verbal are required.