Fulfilment Co-ordinator Part Time / Fixed Term Contract
At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.
We are currently looking for a part time Fulfilment Co-ordinator this will be working 22.5 hours a week to join our friendly team in Bawtry on a 6 month fixed term contract.
Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds.Main Responsibilities
On a day to day basis, the Fulfilment Coordinator's duties and responsibilities will include (but are not limited to) the following:
- Ensure 100% adherence to all Transport legislation and Safety protocols understanding safety starts with me
- Ensure all policies, processes and tools are utilised to make sure customer deliveries are executed with a high level of accuracy and within service level agreements.
- Analyse network performance identifying opportunities for continuous improvement with a focus on maximising profits and reducing costs including no show fines
- To handle the throughput of inbound calls ensuring all calls are dealt with in line with SLA.
- To utilise SAP and any telematics software for inbound queries, ensuring clear and precise updates and resolutions are provided to relevant stakeholders
- To escalate issues and communicate outcomes where appropriate, implementing recommendations to avoid recurrence.
- To handle all bookings, cancellations & waiting time notifications, ensuring customers and appropriate stakeholders receive communications of delivery changes.
- To monitor high- risk customers ensuring action is taken where appropriate.
- To handle incoming complaints, taking appropriate action to resolve. The Ideal Candidate
The ideal candidate for the role of Fulfilment Coordinator will be someone who is a positive team player, can communicate effectively and can deliver exceptional customer service.