Operational Team Leader
The Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.
We champion the values of professionalism, integrity, respect and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together. With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.
Operational Team Leader– Role Overview
The Operational Team Leader is a key member of the units management team. the team leader will support the unit head in leading our highly skilled workforce and have the opportunity to manage a range of professionals including qualified chartered valuation surveyors to deliver targets and objectives in an ever-changing property-based environment.
Operational Team Leader – Key responsibilities- To line manage a team within the Regional Casework Unit. The team will consist of SEO Valuation Leads and SEO Team Managers who in turn, have line management responsibility for HEO and EO caseworkers.
- To be pro-active in managing risks, anticipating issues, and understanding underlying causes before providing relevant solutions.
- To apply high levels of analytical skills to resolve the most complex or sensitive cases, advising senior grades on the consequences as applicable.
- To manage the resource of all Valuation Lead teams, identifying where resource can be redeployed to support meeting of operational objectives.
- To actively manage team performance and take proactive action where poor performance/attendance within the team is identified.
- To provide regular coaching and development discussions with direct reports, ensuring that development plans are in place and actively managed.
- To create and promote an inclusive working environment that values everyone for their individual contributions.
- To engage and support the team through change by communicating the need for change, identifying and promoting potential benefits, and ensuring the team feel involved in the development of change plans.
- To identify and communicate business needs and robust workforce plans to maximise efficiency, and to manage and mitigate potential risks.
- To encourage innovation within the team to enable continuous improvement suggestions to be captured, evaluated, shared and implemented.