Secondary Breast Cancer Care Coordinator - ref. s4824203

Job overview

The Macmillan Secondary Breast Cancer Nursing Team are looking for an enthusiastic and innovative individual to join their award winning team as a Band 4 Macmilllan Secondary Breast Cancer Care Co-ordinator.

The post is 37.5 hours Monday- Friday and involves supporting the 3 WTE Macmillan Secondary Breast Cancer nurse specialists working in the oncology outreach breast cancer clinics across Greater Manchester and Cheshire, in co-ordinating high quality care for palliative patients.

Successful candidates will be passionate about making a difference to patients diagnosed with secondary breast cancer. Excellent interpersonal and organisational skills are essential, as well as a healthcare background, ideally within oncology and willingness to travel to relevant hospital sites.

Informal visits and discussion with the breast care nursing team are encouraged. To enquire about this role, please contact:

Sharon Foy [email protected] or another member of the specialist nursing team on 0161 446 3996

1. To work as part of the Macmillan Secondary Breast Cancer Nursing Team, providing an administration and care coordination role
2. Co-ordinate Cancer Nursing issues and being involved in service development.
3. Co-ordinate efficient and effective first-line support to cancer patients and their families.
4. Communicating effectively (daily and directly, face to face and telephone) with a range of individuals on various levels, e.g. patients, relatives, carers and other health professionals.
5. Taking the lead in organising, delivering and evaluating the health and wellbeing days as an ongoing project
6. The post holder will be expected to work with all grades of medical and nursing staff.

Working for our organisation

The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.

We are also an international leader in research, with world first breakthroughs for over 100 years.

We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

Detailed job description and main responsibilities

1. Provide first-line point of contact for all patients coming into the Department. In the absence of the Secondary Breast Cancer Nurses apply counselling/communication skills to deal with distressed patients/carers or bereaved relatives, either in person or on the telephone. Assess the situation and exercise judgement on appropriate action and give non-clinical advice, identifying issues that require the urgent attention of the Secondary Breast Care Nurses.
2. Triage telephone and email enquiries, referring complex decisions to the team for assessment and review.
3. Coordinate and organize appointments, assessments and investigations as required.
4. Make pre planned telephone calls to patients to enable proactive prevention of crisis approach.
5. Demonstrate the ability to recognize and respond appropriately when faced with a deterioration or emergency situation, alerting the team or enabling rapid response.
6. Provide general information and support about cancer and cancer services to enable navigation of health and social care doing referrals where appropriate.
7. Accept referrals for the Secondary Breast Specialist Nurses from other Health Care Professionals and make referrals on behalf of the secondary breast care nurses to hospital and community teams. Liaise with all grades and disciplines of staff within the Trust, the Community and other hospitals as appropriate.
8. Use of Desk-top Publishing/Advanced computer skills for the production of in-house patient information leaflets, PowerPoint teaching presentations, business cards for the Team.
9. Appropriate use of relevant information technology systems, e.g. Secondary Breast Patient data base
10. Required to work using own initiative, without supervision.
11. Manage own workload and work independently.
12. Organization and administration of Clinics, including ensuring all appropriate referral paperwork is available and typing all related correspondence.
13. Being aware of Trust procedures and policies.
14. Represent the Secondary Breast Cancer Nursing Team as appropriate at Conferences and Open Days.
15. Administrate and accurately facilitate meetings with both nursing team and Secondary Breast Cancer Focus Group.
16. Co-ordinate specific areas of work emerging from the Greater Manchester Cancer in liaison with the Cancer Nurse Specialists and be involved in any long term projects being involved in service development and change.
17. Take the lead in planning and implementation of health and wellbeing days as an ongoing long term project ensuring evaluation is carried out. This will include attending the events, deputizing for presenters, being a safeguarding advocate and managing attendee invitations and lists.
18. Extensive knowledge and understanding of medical terminology required to transcribe patient notes and letters and to be able to accept complex medical referrals to the Secondary Breast Cancer Nursing Service from other Health Professionals. This detailed information must be accurately relayed to the Secondary Breast Specialist Nurses.
19. Required to apply counselling skills to manage upsetting situations over the telephone or when distressed patients and/or relatives come to the Department.
20. Ability to deal empathically with distressed patients

1. Promote healthy lifestyle choices and risk stratified supported self-management as part of consistent and planned care.
2. Support and contribute to audit processes, governance, research, clinical research trials, benchmarking activities and service development, including using findings and recommendations to change practice/systems.
3. Develop, manage and maintain databases monitor the processing of this data.
4. Analyse and interpret information and be able to present it different ways so it can be easily understood at a wide range of levels.
5. Demonstrate and awareness of the limits of own practice and knowledge and when to seek support/advice.
6. Take responsibility for personal development and education by demonstrating self-directed learning, actively seeking professional development opportunities to enhance practice, knowledge and role progression and keep ESR up to date.
7. Act as an advocate for Macmillan Cancer Support and Breast Cancer Now charities ensuring people affected by cancer know about the full range of resources and services available.
8. Actively engage with Macmillan Cancer Support to contribute expertise and experience, support the Macmillan Corporate Strategy.

Key Working Relationships

The post holder will build and maintain effective working relationships with:

• The Christie wider breast team both on site and at outreach oncology clinics within Greater Manchester and Cheshire.
• Cancer clinical teams, Macmillan Information and Support Centre and wider clinical / corporate / community network, including MDT Co-ordinators, clinical support services; external statutory / charity / third sector organisations within Greater Manchester and Cheshire.
• People affected by cancer

To undertake any other duties deemed appropriate to the band when requested by Senior Staff

Person specification

Qualifications

• GCSE English language and Mathematics
• NVQ Level 3 in health related subject/ equivalent knowledge experience

• Willingness to undertake learning and development relevant to role
• Willing ness to undertake communication skills course

Experience

• Relevant health and social care experience at Band 3 or equivalent
• Experience of multiprofessional working
• Experience in use of data base management
• Experience of using good communication skills
• Understanding a person centred care
• Experience of providing administrative support

• Understanding of Macmillan Cancer support
• Experience in coordinating a patient caseload
• Awareness of national cancer policies
• Knowledge of relevant cancer treatments/ terminology
• Experience of face to face/ telephone contact with patients

Skills

• Working knowledge of Microsoft office with keyboard skills
• Able to work autonomously
• Accurate written communication
• Ability to develop effective interpersonal relationships with colleagues across health and social care setting.
• Able to show empathy and understand difficulties faced by people affected by cancer
• Strong organisational/prioritising skills

• Evidence of effective team working across professional and organisational boundaries.

Knowledge

• Evidence of continuing professional development.

• Understanding of Cancer information and support
• Knowledge of cancer pathways

Values

• Ability to demonstrate the organisational values and behaviours

Other

• Demonstrates flexibility in working hours.
• Calm and objective
• Confident and approachable
• Recognition of own limitations

• Based at Christie site (with possible travel to outreach clinic sites to meet needs of the Secondary Breast Cancer Nursing service)

The closing date for this post may be extended if there are insufficient applicants or brought forward if there is a high volume of applicants.

In support of these commitments, we particularly welcome applications from Black, Asian and other ethnic minority people and people with disabilities for this post. Appointment will be only on merit.

We are committed to creating a balanced and diverse workforce. As such we welcome and encourage applications from people of all backgrounds. Together we will foster inclusion and tackle inequity and health inequalities in cancer care.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

All positions within the Christie are subject to the receipt of satisfactory written references, medical clearance and evidence of your Right to Work in the UK. Some roles will require a Disclosure & Barring Service (DBS) check. Please note if you are successfully appointed to a post with this Trust, you will be required to pay for your own DBS Disclosure.

Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there.

If you have not heard from us within four weeks of the closing date, I regret that on this occasion your application will have been unsuccessful.

The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and will form part of the recruitment process. In the event that you are successful following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.

Overseas candidates wishing to apply for this position and who would require immigration sponsorship, may wish to self-assess the likelihood of obtaining a Certificate of Sponsorship for the post on the UKVI website.

You should be aware the Trust operates a No Smoking Policy and therefore employees are not permitted to smoke at work.