ICC Hub Coordinator

Job overview

As an Administrator in a Multi-disciplinary team, you will work with other administrators and health and social care professionals. You will develop the ethos of multi-disciplinary, integrated care and seamless services ensuring that patient care is delivered to highest possible standard.

As an Administrator working under the general direction of the Senior Hub Coordinator you will undertake a range of administrative duties. You will develop and maintain administrative systems and records to enable the team to deliver effective community services and to ensure that the office environment is safe, appropriately maintained and equipped.

You will be required to participate in a rota to provide cover between 08:00 and 19.00 Monday to Friday, 08:00 to 16:00 at Weekends and Bank Holidays.

Main duties of the job

Applicants must be able to multi-task and be able to work as part of a team and on their own. They must be professional at all times and be able to stay calm in stressful situations and be able to resolve any problems. There are times when they may work alone and will need to make decisions themselves taking appropriate action.

• Have excellent communication skills
• Be able to prioritise work and able to work to clear deadlines
• Be flexible to meet the needs of the service
• Work weekends/Bank Holidays on a rota basis

We are a small team who engage in a positive and proactive manner. We have a friendly, comfortable work area and are always willing to help out all teams and each other, when needed.

Working for our organisation

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’:

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Detailed job description and main responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

• Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
• If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Important Information

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:

• Junk Mail is checked regularly

Disclosure and Barring Service:

On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.

The changes mean that:

• youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
• the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.

If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.

Nacro – Tel: 0300 123 1999, or email: [email protected]

Unlock – Tel: 01634 247350, email [email protected] or complete the online form on the Unlock website

Please note the cost of the DBS check is increasing from 2^nd December and the new cost will be

Standard DBS check £21.50, Enhanced DBS check £49.50 + any admin costs.

The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.

Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.

As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.

1. day holiday scheme rising to 33 after 10 years

Flexible working Scheme

Excellent opportunities for development

Competitive NHS Pension scheme

Access to NHS discounts with retailers and leisure companies

EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems

These schemes are subject to availability

Person specification

Qualifications

• QCF level 2 Diploma in Health and Social Care or equivalent qualification in rehabilitation.
• Prepared to undertake QCF level 3 in Health, Social, Diagnostic and Therapeutic Support within 3 years of appointment.
• Evidence of ongoing training and personal development.
• Care Certificate or the willingness and ability to undertake the course. (This is applicable for all non-registered support workers that provide health care).

• QCF level 3 in Health, Social, Diagnostic and Therapeutic Support, or equivalent.
• Additional training in rehabilitation or caring for the older person.

Experience

• Working in a health/social care related post, or worked in a voluntary or informal caring capacity with adults.
• Ability to work with a wide range of people.

• Evidence of working within rehabilitation.
• Experience of working within a community setting.
• Experience of lone working.
• Previous experience of working in a multi-disciplinary team.

Knowledge

• Knowledge and understanding of how an Integretated Care Community functions.
• Basic understanding of the Rehabiltation Assistant’s role.
• Knowledge and understanding of the importance of rehabilitation and the promotion of independence.
• An understanding of how to support, with empathy and encouragement, individuals who may be unwell or have reduced functional capabilities.
• Self- awareness and appreciation of own limitations.
• Knowledge of personal care, function and mobility, nutrition, privacy and dignity.

• Understanding of reflective practice and its application.
• Knowledge of moving and handling policies and procedures.
• Knowledge of aids and equipment used to promote independence.
• Knowledge of the importance of risk assessment.

Skills and Aptitudes

• Ability to apply practical skills to maintain independence.
• Able to use initiative.
• Must be able to maintain confidentiality.
• Able to exercise individual responsibility and judgement.
• Able to communicate effectively both verbally and in writing.
• Basic IT skills.
• Good Time Management skills.
• Confidence to work as part of a team and alone in the community.
• Able to adapt to changing patient needs.
• Able to remain calm and rational in times of crisis.

• Competency to complete clinical observations and basic diagnostics.
• Able to question and clarify information.
• Able to pass on knowledge to other team members.

Personal Circumstances

• Enthusiastic and self-motivated.
• Ability to encourage and inspire others.
• Responsible and reliable.
• Flexible and versatile approach to meet the needs of a 7 day service.
• Committed to personal development.
• Able to travel independently of public transport across a wide geographical area.

Other requirements

• Genuine desire to work with older people.
• Support equality and value diversity.