Senior Systems Support Officer
The successful candidate will earn a competitive salary of £26,835 - £30,060 pro rata.
Full-time, part-time and job share opportunities will be considered.
What we are looking for
We are looking for a Senior Systems Support Officer to join our Public Protection Service. The successful person will share our values, commitment, and motivation to make a difference for our residents, clients, and communities.
About the role- Support the Head of Public Protection and the Service to deliver effective outcomes in relation to service plans and corporate priorities/outcomes.
- Line Manager for a Systems Support Officer, planning and directing work.
- Develop, support and maintain ‘Northgate M3/Assure’ case management software (or any shared successor software) for Public Protection, Public Realm, Private Sector Housing and Customer Services.
- Develop, support, and maintain ‘Rocktime Verso’ case management software for Licensing.
- Responsible for operational introduction, management and strategic evolution of the Public Protection software and hardware including consulting with the supplier and ICT around introduction, upgrade, and ongoing maintenance.
- Lead implementation of new software and migration for the Service.
- Supporting role for corporate IT systems including website and intranet, including giving advice, guidance, e-government, and support to officers in Service on ICT matters.
- Responsible for training and cascading transformation and ICT system developments to the Public Protection Service, and other relevant internal and external stakeholders.
- Contribute to business and performance management support of the Public Protection Service as well as to other services using appropriate case and performance management software.
- Continuous review and improvement of ICT resources which may include project management and implementation of software and hardware.
- Knowledge of Environmental Health and Licensing software i.e. M3/ Assure and/ or LalPac would be desirable.
- NVQ Level 4/A level or equivalent knowledge gained through experience.
- Considerable experience of managing, administrating, using, and operating Environmental Health software systems or similar software applications.
- Pro-active in identifying potential problem areas before they impact on service delivery and able to demonstrate a high degree of initiative in prioritising a busy, varied, and demanding workload.
- Awareness of both technical and non-technical Government and Industry standards and legislation affecting the delivery of ICT services.
- Ability to analyse and interpret reports and information and develop solutions to problems or issues raised by IT users.
- Ability to look beyond delivery of current IT support to align delivery with solutions that enable transformation.
- Has an attitude and approach that allows for flexibility to contribute to changing corporate priorities.
About us
Working together across our Councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk.
We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two National Landscapes within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK.
Benefits of working for us- Great opportunities for learning and development.
- Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years’ service, plus bank holidays).
- Competitive Local Government Pension Scheme.
- Wellbeing Support Program
- Employee Assist Program
- Health Care Options
Closing date: 5pm, 24 February 2025.
If you think you have what it takes to be successful in this Senior Systems Support Officer role, even if you don’t meet all the requirements, please apply. We would appreciate the opportunity to consider your application.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.