Audio Visual Operations Technician

Description:

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

Roles and Responsibilities

The following outlines the core responsibilities of the Contractor’s onsite AV technician in their daily operations:

• Act as the primary escalation point for AV equipment issues that cannot be resolved by other support teams.
• Conduct regular maintenance and troubleshooting of AV systems.
• Coordinate and manage the physical installation of AV hardware.
• Fulfill ad hoc AV installation requests.
• Decommission and transport AV equipment as part of room refresh projects.
• Maintain and organize AV storage and spare inventory across EMEA.
• Manage AV equipment logistics, including shipping and receiving across European customer offices.
• Troubleshoot and support integrated audio systems in conference rooms (Q-SYS, AES67, Dante).
• Communicate AV configuration changes to the customer and maintain system backups.
• Diagnose and repair Crestron hardware/software post-programming.
• Proficient with Crestron Toolbox and support of devices such as DM, NVX, touch panels, TX/RX, HD-MD, HDBaseT, etc.
• Track support requests using Zendesk; ensure accurate ticket logging and updates.
• Provide data to assist full-time employees in generating key reporting metrics.
• Monitor the AV support queue and respond to tickets in a timely manner.
• Engage with internal teams via Slack for updates, collaboration, and escalations.
• Provide Google Meet Admin support.
• Support the commissioning and turnover of new conference rooms and specialty AV spaces.
• Troubleshoot and maintain LED wall equipment (Sedna, Samsung, Planar).

1. General Qualifications

• Proficient with the Google Workspace ecosystem, both software and hardware.
• Solid understanding of AV signal flow and corporate AV environments.
• Hands-on experience with Crestron systems, audio DSPs, and Dante/AES67 mic systems.
• Skilled in commercial AV installation, including:
• Cable pulling, rack building, cable management
• Terminations (e.g., RJ45, DB9)
• Device mounting and structural accommodations
• Capable of loading and troubleshooting system firmware/configurations (Crestron, QSC, Shure).
• Ability to troubleshoot LED wall hardware issues.
• Demonstrated experience managing large projects, vendors, and integrators.
• Familiarity with networking concepts, especially AV over IP.
• Competent using MacOS, Windows, and Chrome OS.

1. Interpersonal & Professional Attributes

• Embraces a feedback-oriented culture; open to giving and receiving candid input.
• Adaptable, with the ability to collaborate with diverse teams and personalities.
• Maintains a high level of professionalism, especially under pressure.
• Self-motivated, independent, and capable of taking initiative.
• Strong written and verbal communication skills; able to relay project statuses and escalate effectively.
• Team-oriented, able to work under tight deadlines with production teams and leadership.

1. Current Technical Requirements

• ASUS Google Meet Kit
• Google Series One Room Kit
• Chromebase for Google Meet
• Google Meet certified peripherals
• Desk27, Board 65
• Crestron, QSC, Shure, Cisco

• Planar, Samsung, SNA, Sedna

• Appspace
• Crestron Scheduling Panels
• Logitech Tap

• Soundtrack Your Brand
• QSC, Dante, AES67

• Google Meet
• Zoom

40 hours - Mon – Fri, be flexible to work after hours and weekends when required.

AVI-SPL reserves the right to alter work hours and work location as deems necessary

• Medical benefits, including vision and dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

MORE ABOUT US

AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.