Digital Platform Officer

ETF’s digital platforms facilitate the renewal and access for 23,000 members generating £2m annually and over 600,000+ learners and visitors, critical in delivering against ETF’s contracts.

Your profile:

• Strong experience of working within a complex digital environment comprising websites, digital platforms, learning management systems and SSO, including operational tasks, incident triage and resolution, platform security and user management.
• Ability to investigate, recommend, apply and document appropriate digital solutions, configurations, developments and improvements that meet business and customer needs, including managing development with digital suppliers and hands-on configuration and testing as required.
• Strong stakeholder management and communication skills with experience of working with senior stakeholders, requirements gathering, delivering training sessions and the ability to communicate technical concepts to non-technical audiences

The successful candidate will have:

• Strong experience of working in a digital development environment including backlog prioritisation, Agile sprints, software development and release cycles and user acceptance testing (UAT).
• Ability to investigate, recommend, apply and document appropriate digital solutions, configurations, developments and improvements that meet business and customer needs, including managing development with digital suppliers and hands-on configuration and testing as required.
• Good understanding and working knowledge of digital platform maintenance and management principles, including platform security, platform integrations and data handling processes.
• Experience of managing digital supplier relationships including incident management and resolution, support tickets, platform updates
• Strong communication skills. Experience of working with senior stakeholders and ability to communicate technical concepts to non-technical audiences.

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If you are an exceptional candidate who would like to make an impact and enjoy working in a vibrant and cooperative environment, we will welcome your application.

Applicants should apply by submitting a CV and cover letter (2 pages maximum), outlining how you fulfil the requirements of the person specification.

• Starting Salary: £44,400 per annum to start, with service and performance related progression
• Contract type: Full-time and Fixed Term Contract Until 31 August 2026
• Location: London, Victoria
• Deadline for applications: Midday 21 November 2024 (ETF reserve the right to close this vacancy earlier than advertised date).

• Generous holiday entitlement (30 days, excluding Bank Holidays)
• Pension Scheme (Employer = 6% / Employee = 2%)
• Life Assurance (4 x basic salary upon death)
• Employee Assistance Programme
• Staff Training & Development
• Work-life balance policies / Flexible Working / TOIL
• Volunteering leave - 5 days in total – 3 days paid, 2 days unpaid
• Generous sick pay
• beyond earn up to 15% when you shop at over 80 UK retailers
• Extras Discounts - great savings over 100 brands including, M&S, ASOS, Nike and many more
• Flu vaccine vouchers