Customer Service Advisor

Insurance Advisor (Customer service advisor) Salary: £23,000 - £25,000 Per annum + Bonus (Up to £3k per annum) Location: Liverpool Office based, Monday to Friday 09.00am – 17.00pm

Keywords: Customer Service, Insurance, Call centre, Contact centre, Inbound calls

The successful candidate will be responsible for ensuring the best possible customer journey, adhering to company and FCA rules and guidelines.

• Competitive salary range of £23,000 - £25,000 Per annum + performance and Target bonuses up to £3,000 per annum
• Opportunity to work in a leading insurance provider
• Dynamic and supportive work environment
• Monday to Friday working hours

What you'll do:

As a Customer Service Advisor, you will play a pivotal role in enhancing the customer journey. You will be responsible for providing excellent customer service, handling queries, administering policies and offering support across all insurance products.

• Provide an exceptional level of customer service dealing with queries and administering policies
• Offer support via the full range of Insurance products provided by the company in connection with customer requirements and needs for Adjustments and Claims support
• Plan and process mid-term adjustments and customer service queries efficiently
• Contribute to achieving individual and team goals by developing effective relationships internally and externally
• Adhere to both Company and FCA rules and guidelines

What you bring to the job:

• Customer service background in Insurance (Ideally in the life or motor insurance industry)
• Self-motivation and ability to work independently
• Excellent organisational and time-management skills
• Exceptional oral and written communication skills
• Proficiency in IT

What's next: Ready to take your career to the next level? Apply now!

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates