Contact Centre Team Leader
Michael Page Warrington
About Our Client
Michael Page have partnered with a well-respected & leading not for profit business and they are looking for an experienced Contact Centre Team Leader to join their Warrington team on a 6 month FTC. This has the opportunity to be extended or go perm!
Job Description
As a Contact Centre Team Leader you will:
- Support the Manager in the delivery of best in practice front-line customer service
- Ensure the implementation of the improvement plan across the team
- Track the performance of the team and offer suggestions for areas of improvement
- Carry our performance reviews with various staff members to ensure they are working towards their KPI's
- Taking a proactive approach to customer care, ensuring high customer satisfaction.
- Have detailed knowledge of company policies and procedures across a range of disciplines to ensure that customer contacts receive the correct advice, are escalated when necessary and correctly administered onto the relevant CRM systems.
The Successful Applicant
To be successful in this role:
- Have experience of managing a multi-channel/multi-disciplinary centre
- Have a positive and proactive attitude
- Strong communication skills
- Ability to work in a team
- Strong leadership skills
- Can commute to the Warringotn office
What's on Offer
In return, our client can offer:
- 6 month FTC with the possibility of being extended or going perm
- Free on-site-parking
- Competitive salary on offer
- Career prospects
North West Ambulance Service NHS TrustLiverpool, 16 mi from Warrington
Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.
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