Job PurposeContributing to and delivering excellent customer service across East Ayrshire Leisure Trust, the Customer Experience Assistant will prepare and deliver a wide range of planned programmes, activities and events contributing to the design and delivery of innovative, modern and sustainable services.
Working within a performance management and continuous improvement framework, the postholder will strive to exceed the expectations of the Trust’s Strategic Vision and Delivery Plan.
Please see the attached Key Duties and Job Specification which outlines all responsibilities and duties for this post.
TO BE CONSIDERED FOR INTERVIEW, CANDIDATES MUST DEMONSTRATE ON THE APPLICATION THAT THEY MEET ALL ESSENTIAL CRITERIA OF THE ATTACHED JOB SPECIFICATION.
Rate of PayRate of Pay: £14.26 - £14.93 per hour
Hours of work will be 35 hours per week, see attached work pattern.
Please note this is a temporary position for 4 months from date of appointment.
Responsibilities and Our ValuesContribute to and deliver excellent customer service, and in doing so promote and recognise the importance of people in delivering our vision and values; • Being honest and demonstrating integrity at all times
Engaging and inclusive with our people, partners and stakeholders
Striving for continuous improvement by being ambitious and aspirational in all that we do
Taking responsibility and being accountable for our organisation and our service delivery
Additional InformationWe follow the national guidance in relation to pre-employment checks namely “Safer Recruitment Through Better Recruitment”. With regards to requests for references and in line with this guidance, during your application process you should provide details of a minimum of two appropriate and relevant references, one of which should be from your current or most recent employer.
It is also a requirement that the reference from your current or most recent employer is from an appropriate senior manager and it is not a reference from a former peer operating at the same level.
The post you have applied for requires you to complete a Criminal Conviction Declaration Form listing any live offences. Any information that is disclosed on a Criminal Conviction Declaration Form will require to be discussed before a formal offer of employment is made.
If you require further clarification please refer to www.disclosurescotland.co.uk.
apartmentTeleperformanceplaceDundonald, 8 mi from Stewarton
with a seamless and positive experience
Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
Join us as a Customer...
apartmentTeleperformanceplaceDundonald, 8 mi from Stewarton
with a seamless and positive experience
Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
Join us as a Customer...
apartmentMcDonald'splaceGlasgow, 17 mi from Stewarton
a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.The CustomerExperience Leader role is driven by a desire to continuously improve the customersexperience, this important role finds you at the heart...
Get the job before others do!Sign up to proceed
Get new jobs for this search by email
or
90,579 people have already signed up!
Get more offers!
Add more jobs that you like
What
Where
Almost Done!
Before you can receive your free updates for the latest jobs you need to confirm your email right now. Open the email we sent to
If you don’t see the email, check your spam/junk folder Add the email jobemail-uk@jobted.com to your contacts to make sure you receive all job updates
Email already in use
We just sent a Job Email to
Click on any of the jobs displayed in the Job Email to reactivate the service and update your preferences