Band 3 Bank Support Receptionist - North and Central Bristol
Job overview
Band 3: BANK SUPPORT RECEPTIONIST –
Ad hoc hours for Sites based in North and Central Bristol
An opportunity has arisen for a Front of House Support Receptionist to join our friendly administration team, primarily for annual leave/sickness cover
Our receptions are open & staffed between 09:00 and 17:00 Monday to Friday. There can be no variation of these hours.
The post holder will be required to provide cover for reception duties across different sites within the North and Central Bristol
Sites include- Gloucester House at Southmead Hospital
- The Greenway Centre in Southmead, Bristol.
- Campbell House, a Central Bristol location just behind the Bristol Royal Infirmary
- The Speedwell Centre, Whitefield Road
The ability to drive and have access to your own vehicle is therefore essential as cover could be requested at short notice.
Training at each base will be provided in respect of the role and on bespoke systems i.e. the room booking system is an IT application. For all specialist IT systems, training will be provided. The candidate will need to be IT competent.
Main duties of the job
Training at each base will be provided in respect of the role and on bespoke systems i.e. room bookings.
The role will provide a central point of contact for the building or site, as well as provision of front of house reception duties. You will be dealing directly with members of the public, carers, services users and their families.
Some understanding of mental healthcare service provision is desirable.
Previous experience of working in a reception environment is required; there will be administrative tasks within the role requiring PC skills.
We are looking for excellent communication and organisational skills together with a confident and pleasant telephone manner. Attention to detail and ability to multitask under pressure are skills that are vital in this busy role.
Working for our organisation
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care. We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Detailed job description and main responsibilities
The role will provide a central point of contact for the building or site, as well as provision of front of house reception duties. You will be dealing directly with members of the public, carers, service users and their families.
Administrative tasks included within the role require PC skills, including Microsoft Office suite.
The role will also include aspects of Contract Management, Health & Safety Risk Assessments, Fire Management and Minute Taking at meetings to support the Facilities Management Team and are included in the training package.
Training for any additional bespoke systems will be provided
Person specification
Education and Qualifications
Essential criteria- Educated to GCSE or equivalent level
- Computer literacy and working knowledge of Outlook
Experience and Knowledge
Essential criteria- Knowledge of Customer Services
- Strong sense of quality and customer focus
- Awareness of Mental Health issues
- Experience of working in a Mental Health environment
Skills and Abilities
Essential criteria- Well developed communication/oral skills
- Good level of written skills
- Ability to organise and maintain a busy reception
- Good IT skills - Word, Excel, Internet, etc
- Administration skills - room bookings, filing, taking messages etc.
This includes people with a variety of disabilities and neurodivergent conditions (for example autism, ADHD, sensory, physical and learning disabilities).
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service users.
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Please apply to join us, we would love to hear from you. Any personal details you supply to us are kept safe in line with the General Data Protection Regulations.
Adverts normally close for application a few minutes before midnight on the closing date and we will let you know if we are offering you an interview by email via our recruitment system ‘TRAC’. We contact all applicants within 4 weeks after the closing date, so please check your emails regularly once you have submitted your application; you are welcome to contact us, via the TRAC system, if you have any queries about your application.
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