Customer Service Manager
Join My Clients Team as an Assistant Customer Service Manager!
Location: ReadingSalary: £25,000.00-£27,000.00 per year
Job Type: Full-time / 5 days per week
Are you ready to be part of an exciting new concept hitting the High Street? Our brand-new Family Entertainment Centre in Reading is looking for a dynamic and enthusiastic Assistant Customer Service Manager to join our team! With a vibrant mix of bar and food, a fantastic amusement arcade, Karaoke, Pool, Augmented Reality Darts, VR, and much more, this is your chance to work in a fun and engaging environment.
Why You'll Love This Job:
- Exciting Environment: Work in a lively and entertaining setting where no two days are the same.
- Career Growth: Opportunities for training and development to help you advance in your career.
- Great Benefits: Enjoy a company pension, £85 phone allowance, 28 days holiday, and additional pay through bonuses and tips.
Key Responsibilities:
- Customer Service: Deliver the highest standard of customer service to ensure our customers enjoy their visits and want to return.
- Supervise and Support Team: Oversee daily activities of the customer service team, ensuring they provide excellent service and address customer inquiries promptly.
- Handle Escalations: Resolve complex customer issues and complaints, acting as the first point of contact for escalated queries.
- Training and Development: Organize and conduct training sessions to improve team performance and meet departmental objectives.
- Monitor Performance: Track call volumes, maintain forecasting models, and ensure staffing levels are adequate to meet service demands.
- Administrative Duties: Ensure all administrative tasks, such as end-of-call requirements and maintaining records, are completed accurately.
- Policy Compliance: Ensure the team adheres to company policies and procedures.
Qualifications:
- Previous experience in customer service and supervisory roles is essential.
- Strong communication, problem-solving, and organizational skills are crucial. Proficiency in Microsoft Office applications is also beneficial but not essential.
Additional Information:
- Must be able to work weekends and bank holidays
- Experience Required:
- Management: 1 year (required)
- Customer service: 2 years (required)
Additional Pay:
- Bonus scheme
- Performance bonus
- Tips
- Yearly bonus
If you have a background in Retail or Hospitality and are looking for an exciting new opportunity, we want to hear from you! Apply now and be part of something amazing!