Spa Director - Luxury 5 Hotel in Berkshire - Reading

To be responsible for the overall management and performance of the Spa, ensuring high standards of professionalism, customer service and optimum financial performance.To be responsible for the quality of service, and maintenance of the product at the Spa in line with Operating Standards.To prepare monthly financial and statistical reports for the General Manager, incorporating proposals and recommendations regarding policy and operation at the Spa, competition, occupancy and usage, market share and achievement of targets.To establish and ensure a cost-effective wage structure based on productivity and efficiency.To provide leadership, direction and support to the employees at the Spa to develop a highly motivated team, who can deliver high standards of service in all areas.To develop an annual training plan and ensure that all employees are trained and developed to meet the needs of the business.

KEY REQUIREMENTS

Minimum 2 to 4 years of Spa management experiencePrevious experience managing a spa within a Luxury Hotel or ResortPassionate with excellent knowledge of the industryAble to hire, direct, motivate and train staff.Must be enthusiastic, personable, and ambitious.Excellent verbal and written communication skillsExcellent time management, organizational and follow-up skillsAbility to utilize new techniques and ideasComputer literacy.