[ref. k03382221] Desktop Engineer

Harlow Council is looking for a Desktop Engineer to join our ICT team, who is looking for both a challenge and to gain experience in a busy ICT environment.

You will work in various locations and companies across the town within a supportive team and will be expected to deliver a high level of service and communication to all customers and team members.

Within this role you will be responsible for interpreting, diagnosing, and resolving faults and managing all tickets on a leading ticketing system, from initial contact to resolution. Within this role you will perform 1st and 2nd line duties and support the wider team on projects and implementations.

You will have the opportunity to obtain accredited qualifications and complete courses relevant to your day-to-day work; also, you will play an important role in projects, migrations and implementations of new and relevant equipment and technology.

A driving licence and access to a car or other satisfactory means of transport is required.

For an informal discussion about this role please contact Glenn Spreadbury, IT and Digital Services Manager on 01279 446789