[ref. e53454717] ITSM Platform Developer (IM&T Analyst/ Technician Higher Level) - Sheffield
Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
Job overview
An exceptional opportunity has arisen for an ITSM Platform Developer to work in conjunction with the IT Operations Team as we develop our new ITSM Platform that has recently gone live.
The post-holder will contribute to the in-house team that provides software & systems development and maintenance services of the IT Service Management Toolset (Ivanti Neurons for ITSM & ITAM) and is a great opportunity to develop your skills in scripting, expression building and application management.
Candidates must have demonstrable experience of ITIL, Agile and DevOps processes along with experience of IT support.
Main duties of the job- Management of all platform environments to ensure operational stability of the Platform for its user base.
- Transform technical and stakeholder requirements into DevOps processes by compiling user stories and transforming these into platform feature releases.
- Identify and resolve platform issues.
- Develop and manage integrations with the ITSM platform to ensure automated processes function as expected.
- Develop and maintain an understanding of application dependencies, workflows, and processes surrounding the IT Service Management platform.
Working for our organisation
You will be working for an organisation which values and respects all its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
The Informatics Directorate is responsible for developing the Trust's Information, Communication and Technology Strategy and for delivering the information systems development programme. It also ensures the operation of secure and confidential systems, the provision of high-quality information and records to support patient care, clinical governance, and performance management.
The IT Services Department is part of the Informatics Directorate and is responsible for strategy, design, transition, and operational management of the IT Portfolio in conjunction with other specialist areas of Informatics.
Supporting over 21,000 users across 5 hospitals and multiple sites across the region, the department operates within a Service Management Framework (ITIL) and has several mature service management processes in place which operate across the Departmental structure.A Continual Service Improvement Programme is in place which aims to develop other ITIL processes and improve existing ones to ensure that the service delivered meets the business requirements of the Trust.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person specification
Qualifications
Essential criteria- GCSE English and Mathematics Grade A-C (or Equivalent qualification)
- Degree or equivalent qualification in a relevant IT-related field and/or significant experience in two of: o Computer Science o IT Service Management o System Design o Implementation of Large IT Projects o IT Project Management o Service Desk Management
- ITIL v3 Foundation or willingness to take
- Ivanti Neurons for ITSM & ITAM Admin qualifications or willingness to take
- Further ITIL Qualifications
- Microsoft Database Certification or equivalent or willingness to take.
- PRINCE2 Agile® Foundation or willingness to take
Experience
Essential criteria- Demonstratable experience of working in IT Support and IT Customer Services Environment including work placement as part of a period of study
- Experience of software design & development tools and technologies
- Good working knowledge and skills in using SharePoint, Microsoft Visio, Microsoft Project
- Experience working in DevOps agile environment to manage workloads.
- Experience managing multiple application environments.
- Experience working with internal and external stakeholders to transform their requirements into technical solutions.
- Experience with performing multiple levels of system test (Producing test scripts, UAT testing, Regression Testing)
- At least fundamental knowledge of an administrative scripting language (PowerShell, VBScript, Perl, HTML, JavaScript etc.)
- Experience of service management platform development.
- Experience of working with ITIL and Service Management Processes
- Experience of web design and development.
- Experience with supporting IT infrastructure, Server management and troubleshooting.
Skills and Knowledge
Essential criteria- Commitment to continual personal development with an ability to maintain skills set through further training
- Ability to work as part of a team
- Ability to relate to all levels of staff in a professional manner
- Excellent verbal and written communication skills
- Production of strategic roadmaps and solutions.
- Advanced keyboard skills.
- Regular VDU user
- Experience and good understanding of Microsoft products e.g. Excel, Access, PowerPoint, and Word.
- Understanding of technical issues surrounding implementation of new/replacement systems.
- Demonstrate effective written and verbal communication skills.
- Produce timely, accurate written/electronic records and documents.
- Demonstrates work process to other members of IT Services within own work area.
- Dexterity and accuracy in undertaking IT tasks, use of equipment and documentation.
- Ability to evaluate and interpret technical information for communication to a wide audience.
- Ability to react quickly to challenging situations.
- Organisational skills with attention to detail.
- Good presentation skills
- Ability to work on multiple project work streams and deliver results.
- Ability to determine realistic deadlines
Personal Qualities
Essential criteria- Able to communicate across all levels to service users both verbally and in written form.
- Methodical and systematic in approach to all aspects of work
- A determination to drive best practices
Candidates are advised to read the attached guidance on using AI technology. When you complete your application, you are required to declare that the information in your application form is true and complete. The personal statement is exactly that; personal.
When selecting to apply via NHS Jobs, you will be redirected to our preferred recruitment system called Trac. You will be asked to create and submit your application via the Trac recruitment system.
You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. All communications should be sent via your Trac system account.
If you are offered employment at Sheffield Teaching Hospitals your information will be transferred from the Trac recruitment system into the national NHS Electronic Staff Records system. In addition, in submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.
Please note, all communication regarding your application will be made via email sent via the Trac recruitment system, please ensure you check your junk/spam folders as emails are sometimes filtered there.
The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community. Should you require any assistance in applying for the position please contact the General or Medical Human Resources Departments on the number identified on the NHS Jobs page for the organisation.
Job Share applicants are welcome for all full time posts unless indicated but cannot be guaranteed. In addition for Fixed Term Contracts, internal secondments may be considered, please seek the approval of your current line manager before applying for the position.
All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken.
For more information about our organisation and the opportunities available, please visit our website and follow us on Twitter and Facebook.