Specialist Pharmacy Technician- Dispensary Training & CD Management
Assist the Senior Pharmacy Technician(s) with the development and maintenance of dispensary training programmes. Ensure that all staff have completed refresher training and relevant dispensary competencies/accuracy assessments, and report non-compliance to the Senior Pharmacy Technician(s).
Maintain the training matrix for all dispensary staff to keep an accurate record, and report non-compliance to the Senior Pharmacy Technician(s). Ensure that all appropriate staff have read dispensary-related SOPs. Maintain record of SOP reading matrix. Act as a buddy/mentor and role-model to new dispensary staff.
This will include Pre-registration Pharmacy Technician Trainees (including cross-sector PTPT) and Foundation Pharmacist Trainees. Controlled Drug Management Under the supervision of the Senior Pharmacy Technician for the dispensary, lead the management of the Controlled Drugs (CDs) including: Investigating and resolving stock and computer discrepancies, completing written reports when necessary Organising and facilitating the dispensary CD stock balance checks Organising and facilitating CD destruction (Patients Own & stock) Contribute to reviews of CD SOPs Maintain sample signature lists were appropriate Review CD Registers and report on quality and content Provide KPI data when requested by senior team Supporting the Senior Pharmacy Technician in a maintaining high level dispensing accuracy of staff involved in dispensing of CDs Identify any additional training requirements for staff with high CD error rates Facilitate the CD training for all new pharmacy staff and any staff needing additional training/ support Have lead responsibility for the receipt, storage, dispensing and implementation of legislation relating to controlled drugs.
Monitor on a monthly basis and report on any irregularity in the issues of controlled drugs or the suspected diversion or misuse to each destination, principally external entities but also internal wards. Monitor the balances of FP10 prescriptions, and prepare new batches for issue, by ensuring record of serial numbers are maintained.Liaise with Senior Pharmacy Technician(s) and/or Purchasing Team regarding re-order levels. Dispensary Final accuracy check prescriptions, orders and Controlled Drugs carrying out all tasks required to maintain checking technician status. Accurately dispense prescriptions for patients (inpatients, outpatients or discharge), liaising with medical & nursing staff where clarification is required and also when there are drug supply problems Accurately dispense controlled drug orders for wards & departments, and patients, making register entries, checking stock balances and reporting discrepancies that cannot be resolved to the Senior Pharmacy Technician To receive prescriptions and fees from the general public at the hatch and process the payment To answer the staff hatch to other hospital staff, dealing with their requests.
To answer the telephone if required, dealing with queries regarding work in progress, dealing with the enquiry to the callers satisfaction or passing the call on to the most relevant person. Use the prescription tracking system to book in and track prescriptions at each stage in the process