Assistant Patient Pathway Co-ordinator - ref. g46285903
Job overview
Assistant Patient Pathway Coordinator (Gynaecology)
Band 3, Full Time, Permanent
This is an exciting opportunity for a proactive individual to develop their administrations skills and work within a busy Team.
You will work as the point of contact for all administrative issues relating to patient's pathway of care, working alongside Consultants and administrative colleagues.
The post holder will be responsible for answering patient queries via telephone, email and face to face, booking clinical appointments, ensuring capacity is appropriately used, problem solving, RTT and liaison with Clinicians
Proposed Interview Date - 11th March 2025
Main duties of the job
The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary Point of Delivery team (POD), and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.
Working for our organisation
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust.Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.
Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon.
Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve.Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff.
If you want the opportunity to have a real impact, challenge yourself and be part of an NHS Trust that’s making a real difference then a career at Croydon Health Services could be just what you’re looking for.
Detailed job description and main responsibilities
Please see the attached supporting document which contains more information about the role in job description and person specification
Person specification
Qualifications
Essential criteria- GCSE - Maths and English
- Evidence of CPD
- A level and Higher
Experience
Essential criteria- Experience of working with patients
Essential
Essential criteria- NVQ Level 3 in Business Administration/Customer Care or equivalent experience
- Ability to use own judgement to resolve problems
- Experience of prioritising own workload in a highly pressurised working environment
- Experience of customer service in a multi-cultural environment
- Ability to work alone and part of a team
- Excellent Telephone manner
- Working knowledge of MS Office packages
- Contributes to service improvement