Operations Manager – Professional Services
You will oversee workflow, looking at the allocation of work and will be adept at understanding internal systems to interpret data and manage output.New opening for an approachable, experienced people manager to join a leading Professional Services organisation.
With responsibility for specialist administrators and Team Leaders, you will lead and manage a head count of over 40 support employees to ensure consistent ways of working are applied across the business. You will oversee workflow, looking at the allocation of work and will be adept at understanding internal systems to interpret data and manage output.
As an experienced people manager, you will undertake regular performance / probationary reviews, identifying training needs, providing regular feedback and implementing structured training plans for new starters. The role incorporates developing individuals in line with competency framework as well as the direct management of under-performance issues ensuring improvement plans are followed, reviewed and progressed as necessary You will be the first point of contact for any support staff issue and be competent at managing issues as they arise – no two days will be the same You will form strong working relationships with other Managers as well as Team Leaders and work closely with all to ensure the effective cross-working of teams, encouraging a collaborative and team-spirited culture.
Previous experience of operational management and leading a busy support team within the professional services sector are essential for this role, as well as having the ability to communicate clearly and concisely across the business at all levels.The firm are a real success story; they have grown significantly in recent years both in profitability and in headcount and yet they have retained their inclusive, supportive culture which remains at the very centre of their make-up. For a more senior applicant, there is the scope to further expand this role – please ask for more details.
For more information and a conversation in confidence, please contact Lisa Kelly on 0113 467 9793 or via lisa.kelly@saccomann.com