Customer Service Advisor

• Annual Salary: £25k plus performance-related bonus
• Location: Crawley
• Job Type: Full-time

Are you looking to join a fast-moving and award-winning company? We are currently supporting recruitment for a Customer Service Advisor to support a small team in Crawley. This role offers the opportunity to influence the setup of processes and systems and be part of a growing business area.

Day-to-day tasks of the role:

• Serve as the main point of contact for enquiry calls from prospects looking to rent, delivering exceptional customer service to ensure a smooth experience.
• Handle all incoming telephone, email, and website letting enquiries; respond promptly, provide relevant information, and pre-qualify leads.
• Schedule apartment viewings with on-site teams and manage the CRM system to log all interactions.
• Assist on-site teams in converting viewings into lets and manage negotiations.
• Update property portals such as Rightmove to ensure accurate and current listings.
• Conduct Right to Rent checks, submit references, register Tenancy Deposits, and complete Assured Shorthold Tenancy agreements.
• Oversee renewal enquiries, process agreements, and update systems accordingly.
• Conduct competitor analysis through mystery shopping to understand market positioning.
• Coordinate resident move-ins and liaise with stakeholders to minimise void periods.
• Manage rent charges and additional rentable items in the system following renewals, move-ins, or rent increases.

Required Skills & Qualifications:

• Experience in property management, residential sectors (PRS, BTR, PBSA), hospitality, or customer service is highly desirable.
• Friendly, highly organised, and thrives in a fast-paced environment.
• Natural problem solver with a keen eye for detail and a passion for delivering excellent customer service.
• Strong communication and interpersonal skills, capable of working closely with various teams.

Benefits:

• Competitive salary of £25k per annum plus a performance-related bonus.
• 20 days paid leave plus Bank Holidays.
• Pension matched funding – NEST pension scheme.
• Employee Assistance Programme.
• Cycle-to-work scheme.

To apply for this Customer Service Advisor position,please click the apply now button. Closing date for applications 16th October 2024.