Housing Officer - Service Care Solutions
THE ROLE As a Housing Officer, you will provide effective housing management services, ensuring tenancy conditions are met, supporting residents, and maintaining excellent community standards.
Conduct regular welfare checks, tenancy audits, and safeguarding referrals.Manage tenancy sustainment, ensuring residents receive necessary support.
Handle nuisance issues and anti-social behaviour cases, using mediation and non-legal interventions.
Attend court hearings, prepare legal documents, and enforce tenancy agreements.
Carry out pre-void inspections and support the lettings process to minimise void turnaround times.
Work closely with internal teams and external agencies to improve service delivery.
Promote resident involvement and assist with income management to maximise rent collection.
THE CANDIDATE The ideal candidate will have previous experience in a similar housing management role, with a strong understanding of tenancy enforcement, housing legislation, and customer service.
Experience dealing with tenancy breaches, anti-social behaviour, and safeguarding concerns.Strong communication and negotiation skills with the ability to manage complex cases.
Ability to work collaboratively with stakeholders, local authorities, and voluntary agencies.
Proficient in IT systems and digital communication tools.
Full UK driving licence and access to a vehicle for site visits.
THE CONTRACT
Temporary – 3 months with possibility for extensionFull-time position
Hybrid working available
The pay range for the role is £24.27 per hour LTD company rate. The PAYE equivalent is £20.69 per hour, inclusive of holiday.
HOW TO APPLY To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call 01772 208966 to discuss the role in more detail If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate