Resource Coordinator

• Location: Chippenham
• Job Type: Full-time, Hybrid (3 days in-office, up to 2 days remote after probation)
• Annual Leave: 25-30 days plus Bank Holidays, with an option for an additional 2 weeks unpaid

Join our dynamic team as a Resource Coordinator, where you will play a crucial role in coordinating the delivery of services alongside our experienced sales and delivery teams. This position is ideal for a highly motivated individual who thrives in a fast-paced environment and is adept at managing multiple tasks simultaneously.

Day-to-day of the role:

• Work closely with sales and delivery teams to ensure smooth-running delivery processes from planning to execution.
• Coordinate the delivery of projects against statements of work and schedule engineering resources accordingly.
• Manage the flow of information between the team, customers, and delivery partners, including the delivery of project documentation.
• Follow and manage the change process, handle project escalations to ensure desired outcomes are achieved.
• Collect feedback on work delivered during and upon completion of projects, highlighting follow-on opportunities to account managers.
• Maintain and administer service-related documentation.

Required Skills & Qualifications:

• Self-motivated and ambitious with a positive attitude.
• Excellent communication and organizational skills.
• Team-oriented mindset with the ability to work effectively in a fast-paced environment.
• Strong rapport-building skills.
• An underlying IT technical knowledge is beneficial but not essential as full training will be provided.
• Proven track record in a similar role, with an understanding of B2B processes and experience within an MSP environment being desirable.

Benefits:

• Hybrid working model allowing flexibility.
• Engaging culture with social events, a supportive atmosphere, and a fun yet hard-working environment.
• Incentives such as holidays, vouchers, lunches, and spot prizes.
• Access to top-of-the-range technology both in the office and for home working (including laptops, screens, latest iPhone, etc.).
• Subsidised healthcare/medical benefits.
• Generous annual leave which increases with tenure.

To apply for the Resource Coordinator position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.