[ref. a78854922] Patient Access Clinic Coordinator - University Hospitals Bristol
As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Click on this link to find out about our values https://www.uhbw.nhs.uk/p/about-us/our-trust-values
Job overview
Do you thrive in a fast paced environment?
Do you want to make a contribution to the NHS?
Would a flexible approach to working with a hybrid mix of home and office based hour’s interest you?
Have you got an interest in delivering excellent customer services?
The Patient Access Team has an exciting opportunity to join our dynamic team as a Patient Access clinic coordinator on a permanent basis. This position is well suited to an individual looking to work and gain experience in a thriving and supportive team where training and development is paramount.The team has a unique trust wide insight into patient services, allowing the successful candidate valuable experience with both medical and surgical bookings/processes for a wide range of specialties, offering our team valuable transferable skills to be able to support them in progressing in their NHS career.
The Patient Access Team provides a Monday to Friday 8.00 to 17.00 patient booking service. Post holders will be required to work shifts to cover these opening hours. The Patient access office is closed bank holidays.
Full-time (37.5hrs a week) - permanent position.
Flexible/home/office working
Main duties of the job
The post holder will work within University Hospitals Bristol & Weston on our Weston site. The role includes, to book, cancel and alter patient appointments using the Trust’s Patient Administration System and will include ensuring this is done in accordance with the Patient Access Policy and local Referral to Treatment (RTT).The role of clinic coordinator is often the first point of contact for patients starting their treatment. The role is therefore responsible for setting a high level of patient care and reflecting the Trust’s Values. The department provides a quality patient booking service for all patients, including monitoring and booking the Trusts elective waiting lists in guidance with the trusts waiting time policies and procedures, ensuring maximum efficiency is gained from existing capacity.
Ensuring patients are scheduled in line with local and national guidelines including responsibility for accurate data recording regarding outpatient appointments using trust patient access systems.
Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact.
Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.
Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
Detailed job description and main responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person specification
Qualifications and Training
Essential criteria- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
Knowledge and Experience
Essential criteria- Clerical / administrative experience, including filing and/or reception
- Experience of dealing with the public, both on the telephone and in person
- Previous NHS experience
- Experience of using a Patient Administration System
Skills and Abilities
Essential criteria- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work on your own, using your own initiative, when required
- Confidence to handle difficult conversations with patients, relatives and carers
- Effective organisational skills
- Good IT skills including Microsoft packages
- Attention to detail
- Demonstrate flexibility and motivation skills
- Working knowledge of admission/Appointment policies and procedures
Aptitudes
Essential criteria- Collaborative
- Respectful
- Supportive
- Innovative
- As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
- The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
- UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
- To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
- If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
- The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
- By applying for this post, you are agreeing to University Hospitals Bristol and Weston NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
- Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.
IMPORTANT:
Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.
Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
As a guide interviews should usually take place within 3 weeks of the closing date.
When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.