Service Manager
Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.
Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.
We are looking for a full-time Service Manager to lead our GAIN (Guidance, Advice, Information and Network) Project.
The role will be to lead and manage a team of Community Advisors/Assessor ensuring the delivery of high quality personalised support to improve the health and wellbeing of multiple disadvantaged adults living within Birmingham. You will work alongside multi-agency teams and in collaboration with our delivery partner Age UK Birmingham to ensure equitable service provision from community outreach locations across the City.You will ensure close monitoring of service delivery gathering and reporting data in line with contractual obligations.
apply here: https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/ (copy and paste the link to your browser)
We are looking for someone who: Has excellent communication skills
Can monitor and maintain own standards ensuring work is accurateHas experience in leading teams and managing people
Has experience in multi-agency collaboration and building stakeholder relationships
Has a strong understanding of personalised support planning and trauma informed practice
Responsibilities / Key Tasks: Provide visible service leadership
Directly line manage up to 6 FTE Community Advisors/AssessorWork collaboratively alongside our delivery partner Age UK Birmingham and Commissioners
Monitor and report on service performance
Ensure the service inclusive, accessible and promoted across Birmingham
Ensure compliance with the organisations policies and procedures
What we offer in return: 28 days entitlement plus bank holidays pro-rata
Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)Opportunities for further training and continuous professional development
Internal progression opportunities
Remote/flexible working opportunities, subject to management approval
Option to buy & sell holiday allowance, subject to management approval
Paid DBS application, where applicable
5% pension contributions
3 month’s full contractual pay for maternity, upon meeting qualifying criteria
We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and a counselling line for all staff and volunteers.
The essentials: Salary – £33,000
Hybrid Working – from outreach locations across Birmingham and working from homeContract – fixed-term until 30 Nov 2029 with possible extension for another 2 years
Please visit our website to find the full Job Description and Person Specifications for this role and a helpful Candidate Guide on our recruitment process - https://www.citizensadvicemidmercia.org.uk/vacancies/#apply
To apply - applications via our website only
apply here: https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/
Closing Date: when a suitable candidate is found
Want to chat about this role? - If you want to chat about the role further, you can email your question to staff@citizensadvicemidmercia.org.uk or leave your contact details and we will call you back.
We are a Disability Confident Employer
Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people.We will use reasonable adjustments wherever possible to remove those barriers.
Thank you for your interest in our vacancy. The above role is advertised on a rolling recruitment basis. We reserve the right to close the advert once a suitable candidate has been appointed. If you do not hear back from us within 10 working days of the closing date, please assume that your application has been unsuccessful on this occasion.Please do not be discouraged from applying for other positions within our organisation.