Divisional Quality Manager- Planned Care Division | East and North Hertfordshire NHS Trust - ref. e0700323

We are recruiting for a Divisional Quality Manager who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

You will support the Quality Governance Lead to oversee all aspects of quality governance, within the Planned Care Division. You will directly support the Quality Governance Lead, Divisional Leadership team and Care Group Governance Leads. You will be a fundamental part of the Quality Governance Team for the Division, ensuring that services meet the required level of quality assurance standards within the Trust.

You will be responsible for monitoring, implementing and enhancing quality governance policies and procedures ensuring adherence to national and internal legislation and guidance, which will include reporting and effective management of clinical and non-clinical incidents.

The post holder will be expected to be appraised of best practice in quality assurance and governance nationally and locally including external bodies.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

To support the Quality Governance Lead in promoting clinical incident reporting and ensuring that all Patient Safety Incident reports are accurately recorded, investigated and actioned in line with ENHT Policy and national PSiRF agenda and implementation.

To provide managerial support to the Quality Governance Lead and in their absence to Care group Lead/Senior Nurse in managing and developing Care group arrangements for clinical governance and specifically clinical risk management and patient safety.

To provide support, advice and guidance to all levels of staff across the Planned Care Division to ensure that there are processes in place to systematically assess and prioritise clinical risks with corrective action programmes in place.

To provide general awareness training on Clinical Governance, patient safety and quality to various staff groups at all levels across the Planned Care Division in response to identified need following patient safety incident investigations, external assurance monitoring mechanisms and training needs analysis.

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

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We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Job Description and Person Specificationapplicantpack for further detailed informationregardingthis role.

This advert closes on Wednesday 19 Mar 2025