L&D Administrator
We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.
We have a rare opportunity for an experience Learning Administrator to join our fast paced and exciting L&D team. The role will be responsible for assisting in the administration and coordination of learning and development programmes, including scheduling and logistics, tracking participation and completion, and assisting in the preparation of materials and communications relating to the programmes.
- Manage the L&D Training Schedule to ensure that all live training activity is planned and resourced, including (but not limited to) induction, core customer skills, people skills and management capability.
- Maintain and update our Learning Management System (LMS): including, creation and upkeep of new courses and paths, monitoring L&D event bookings and logistics, and ensuring training records are accurate.
- Coordinate the regular review of training materials, process/guidance documents and all other T&L documentation.
- Assist with L&D onboarding: including, coordinating induction activities for new starters, organising guest speakers, reporting on induction completion, maintaining employee records, and collating and reporting on feedback.
- Manage the feedback and evaluation process including identifying themes and areas for improvement.
- Be first line support for L&D enquiries, processing and responding in a timely and responsible manner.
- Coordinate all T&L risk activity including, completion of quarterly risk control testing, action planning and process improvements to mitigate the risks associated with our team.
- Manage the promotion of courses and T&L initiatives through our various communications channels.
- Work with the T&L team to identify the key metrics that we want to report on to demonstrate return on investment.
- Support the broader T&L team on additional project areas as appropriate including talent, leadership / management development and D&I.
- Work with the T&L team to develop and implement efficient administrative systems and processes to enhance productivity across the team.
- General knowledge of training and development in the financial sector
- Excellent administrative and interpersonal skills
- Team player who can operate in a fast-paced team
- Ability to manage multiple tasks
- Flexible approach to work
- Able to work unsupervised where necessary
- Excellent MS Office / G-Suite skills especially spreadsheets
- Experience with learning management systems, eLearning platforms (360Learning experience desired) and other training software
- Excellent administration skills, attention to detail, planning, communication and collaboration skills
- Project management experience is helpful
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day’s holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- Life insurance at 4x your salary
- Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
- Generous family-friendly policies
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships
About Us
You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.
We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.
Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
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