Healthcare Support Worker - Emergency Department (Band 2)

Be part of our future landscape

At Airedale, we are committed to promoting equality, diversity and inclusion. We actively encourage applications irrespective of people’s age, lived experience of living with a disability or long-term conditions, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

Increasing our diversity and supporting our organisation to be more inclusive is a key priority here at Airedale and our teams are at the centre of how we work towards this.

We appreciate all people may have diverse and individual needs and we pride ourselves on supporting all people to thrive and flourish at work. We have frameworks in place that support reasonable adjustments and flexible working for colleagues throughout their working lives which starts at recruitment.

Not just our staff, but our volunteers, patients, visitors, and wider population who make up the Airedale family. This is a Trust that sits at the heart of our community, and our communities are very proud of their Trust.

Job overview

Our Emergency department is on a journey to become one of the best in the country and our hope is that you will want to join us and help us to develop our department in providing the best care to the patients and relatives we serve.

Our promise to you is, we will support you to reach your full potential, and help develop you to becoming an outstanding HCSW – we have a dedicated practice educator for the department, and we offer development opportunities to enhance your knowledge and skills.

If you feel, you want to work on a department where staff are valued, care is provided to the highest standards and is at the centre of everything we do.

This position is not currently eligible for a certificate of sponsorship in line with Home Office guidance as it does not appear on the skilled worker visa occupation list.

If you currently hold a different type of visa allowing you to work in the UK we would welcome an application from you. If your visa expires or there is a change in status during your employment, the Trust will be required to review your employment which may result in the termination of your employment to comply with the relevant immigration legislation.

2 Posts available:

1 x 37.5 hours (9 months fixed term contract)

1 x 30 hours (permanent contract)

Main duties of the job

If you want to be part of a team helping to develop services, then we would look forward to meeting you.

The delivery of clinical and therapeutic care, within the clinical setting within set protocols and within the scope of the HCSW, under the guidance and supervision of the Registered Practitioner.

Organise and prioritise time and work activities effectively.

Acts on own initiative in delivering patient care with indirect supervision.

Contributes to patient assessment, planning and delivery of nursing care ensuring the highest possible standard under supervision of Registered Practitioners.

Ensure care is documented accurately and in a timely manner as per Trust policy and contributes to updating patients records.

Ensure that patients and relatives are treated with courtesy at all times and the individual needs of patients are respected, promoting and valuing the rights, responsibilities and diversity of people.

Promotes and participates in Health Education.

Maintain confidentiality of all patients and work related issues.

Actively participates in Departmental Team Development and Nursing Team Development

Working for our organisation

Community matters to us and we are supported by 400 dedicated volunteers and have strong links with Bradford University, Craven College and Leeds City College to ensure we inspire the workforce of the future.

We want to attract staff who embrace our ‘Right Care’ behaviours of compassion, a commitment to quality of care and working together for patients – we want to make these part of our DNA.

Detailed job description and main responsibilities

• With dignity and respect
• Maintain a courteous and helpful manner at all times.
• Welcome patients, relatives and visitors to the department
• Ensure that any care or information given does not go beyond the limit of your skills, training or scope of practice.
• Answer patient queries within the limits of your training and role.
• Exchanges information with patients, relatives and other staff.
• Refer to other team members when appropriate.
• Assist with all aspects of patient hygiene needs - washing and bathing in bed, or shower, care of hair, teeth and nails.
• Assist patients to the toilet, or give urinals, bedpans or commodes. Making observations and recording of output where appropriate.
• Assist patients to mobilise, with or without the use of aids, learning and using correct methods of minimal patient handling techniques.
• Check that all necessary personal effects are within reach of the patient and that the call bell is available.
• Ensure patient’s discomfort / pain is observed and reported to registered nurse as per plan of care and hospital policies.
• Assist with the care of the dying patient and their relatives and friends, respecting all beliefs and family circumstances. Help with any final rituals/ceremonies if appropriate.
• Ensure that the patient’s property is handled in accordance with Trust procedures.
• Help in the preparation of patients for special treatments i.e. investigations, operations, etc. Ensuring all relevant documentation accompanies them, in order to maintain their safety.
• Be proactive when assisting with patient discharge making full use of any discharge services available, assisting with patient transportation when required.
• Ensure SystemOne is updated when you are admitting, moving, transferring or discharging patients.
• Be aware of the particular nursing needs of the patient, observe and report on the patient’s condition or concerns, alerting any changes/abnormalities to registered nursing staff so that any necessary treatment and/or reassurance can be given to maintain patient safety/well being.
• Transport patients to other departments within the hospital if agreed by person in charge.
• To undertake and record patient observations of temperatures, pulse, respirations, blood pressure and urinalysis as agreed by person in charge and within scope of competency
• Where appropriate assist patients to eat and drink, measuring intake and keeping accurate recordings.
• Be sensitive to ensure that patient privacy and choice is maintained, having special regard to issues of confidentiality.
• Assist with trolley preparation and ensure that the patient is comfortable.
• Undertake pressure area care using relieving practices and devices as advised by registered staff.
• Ensure that the department areas are clean and tidy, including the cleaning and restocking of equipment.
• Ensure all documentation is recorded accurately, legibly signed and dated in accordance with Trust policies and procedures.
• Demonstrate effective communication using basic computer skills to access your email account, ensuring you access this regularly and keep up to date with essential ward and Trust information.
• Be aware of current hospital procedure on Fire and Resuscitation and take appropriate action.
• Follow safe working practices and take reasonable measures for the protection of themselves and patients, following instruction from clinical staff for the welfare of patients where appropriate.
• Helps patients / relatives overcome barriers to understanding when English is not their first language.
• Reporting all complaints and untoward occurrences.
• Present a clean smart and professional appearance and adhere to ANHST Uniform Policy
• May undergo further training in ED skills which will enhance further development, such as ECG recording, wound care dressing and basic closure

Person specification

Skills

• Excellent written and communication skills
• Ability to use Trust computer system
• Able to work as part of a team
• ED Nurse Skill Set (Band 2) (see below for full skill set required)
• Previous experience of dealing with general public

• Computer literate
• Able to use PAS system and Other electronic Patient Management systems.
• ECG recording
• Wound care management
• Taking and recording observations

Qualifications

• Level 2 Diploma in Health and Social Care
• Care Certificate

• Level 3 Diploma in Health and Social Care

Experience

• Significant experience of working within a care setting

• Emergency/Urgent Care Experience

Values and Behaviours

• Put the patient first by being happy, helpful, caring, respectful and patient
• Always taking opportunities to improve, encouraging excellence
• Work as one team – communicate, collaborate and share

Knowledge

• Has an understanding of the working of an acute NHS Trust
• Has an understanding of the risk management issues which may arise

We are happy to discuss flexible working opportunities.

NOTE: This vacancy may close before the advertised closing date if sufficient suitable applications are received.

If you are offered a position which requires you to undertake a Disclosure & Barring Service (DBS) check, Airedale NHS Foundation Trust will administer the DBS check on your behalf and will recover the cost (Enhanced £41.90, Standard £21.90 or Basic £21.90) from your first full months salary. This is a condition of your employment.

In applying for a post that requires a DBS check you are confirming that you have read and understood the DBS Privacy Policy for Enhanced and Standard Checks (Click here for the privacy policy)

You are encouraged to participate in the DBS Update Service and pay the £13 cost per year.